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Rescue by LogMeIn

Rescue by LogMeIn

by LogMeIn Inc

Remote Support tool for PCs, Macs, and Mobile Devices

0 installs 3 reviews v5.2.2 Scoped Application Free (integration tables[4] not counted) 4 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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Date Install Count Change
2026-09-09 0 -
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2024-10-30 279 +2

About

ServiceNow transforms IT from the department of no to the department of Now. And with the LogMeIn Rescue + ServiceNow Integration, you can extend the power of Now to include on demand remote support for fast resolution.

Transform IT support with secure, seamless, AI-enhanced support - right inside your ServiceNow workflows. Elevate your IT support with the powerful Rescue and ServiceNow integration. Designed for today's fast-paced service environments, this unified solution delivers secure remote support, AI-enhanced troubleshooting and instant AI-generated documentation - right inside your existing workflows.

- Seamless remote support in a unified tool resolves issues faster, enhances workflows, and delivers an exceptional user experience
- AI-powered efficiency analyzes screenshots or interprets errors in context, leveraging information from the original ServiceNow ticket\*
- Effortless, always-complete documentation with session notes, chat transcripts, and AI summaries instantly logged in ServiceNow\*
- Unified experience for technicians and users consolidates all support activity, session data, chat logs and notes within a ServiceNow incident or case

\*AI features are part of Rescue's paid AI add-on

Key Features

Key Features

- Generate Rescue PIN codes and start remote support sessions directly from a ServiceNow case, incident, agent workspace, or interaction
- Generate support session summaries using AI, incorporating ticket details like user information and historical context for comprehensive recordkeeping.\*
- With a single click, post Rescue session notes, chat transcripts, and AI-generated summaries back to the ServiceNow ticket in real time.\*
- Use AI to analyze screenshots or interpret errors in context, leveraging information retrieved from the original ServiceNow ticket for quicker resolutions.\*
- Consolidate all support activity, session data, chat longs and notes within a ServiceNow incident or case, allowing you to track customer engagements within a single tool.
- Leverage Rescue SSO capabilities so technicians don't have to login or store Rescue credentials within ServiceNow, allowing teams to start Rescue sessions faster and easier.

_\*AI features part of  __Rescue__'s paid AI add-on_

Version History (3)
v5.2.2 2026-08-19 18:06:28
LogMeIn Rescue Integration for ServiceNow  OAuth 2.0 Authentication • Added support for OAuth 2.0 authentication • Supports both OAuth and the...
v4.6.0 2025-08-21 20:26:43
LogMeIn Rescue Integration for ServiceNow  Added exciting new AI features compatible with LogMeIn Rescue's new paid AI add-on: Generate supp...
v4.0.5 2024-07-15 20:02:58
LogMeIn Rescue Integration for ServiceNow  Now certified on Yokohama
ID: fad9774c4f4a4200b654ff6f9310c73f · Published: Aug 2026 · Updated: Sep 09, 2026