Install Trend
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| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 6 | -6 |
| 49 days of no change | ||
| 2026-03-08 | 5 | +1 |
| 297 days of no change | ||
| 2025-05-14 | 4 | +1 |
About
**Target Buyers**
C-level Risk and Technology leaders across the globe are faced with the business imperative to manage risk and resilience in real-time.
**Business Problem**
There are three primary scenarios where the challenge of delivering operational resilience is greatest:
- Large-scale, Planned Change
- Service Recovery
- Business Continuity/ IT Disaster Recovery
Each of these scenarios suffer today from the lack of adequate tooling to orchestrate the complex set of activities that need to be performed in a time-critical context, which we call an "Event".
Runbook Management (RBM) is a modern, workflow-based event planning and execution solution that transforms the overall experience, replacing the outdated spreadsheets, emails, instant messages, and conference calls.
**Benefits**
- to deliver more strategic change, with fewer costly project delays
- to reduce Service Recovery times and improve Service Availability
- to build better DR plans and run safe, effective stress tests
- to maximise confidence in operational resilience across all 3 scenarios
- to significantly reduce the risk and occurrence of service outages induced by an Event
- to deliver visibility, control, and comfort during execution of an Event
- to demonstrate compliance with Operational Resilience regulations, with audit-based evidence
- to optimise collaboration, increase efficiency and reduce manpower costs
**Value Proposition**
RBM delivers efficiencies that result in up to 40% savings in terms of planning and execution manpower costs. The reduction in the frequency and duration of service outages delivers even greater savings, estimated at US$300,000 per hour of outage.
**Built on ServiceNow / Better Together**
Built on ServiceNow, RBM is the only runbook solution that leverages Customers' investment in the ServiceNow platform. The power of the digital platform for business eliminates information islands and enables seamless integration with other ServiceNow solutions, business processes, information assets and technology delivery capabilities.
Key Features
RBM enables our customers to:
1. Create large, complex runbooks
2. Define stages and tasks in great detail
3. Build dependencies between tasks
4. Automatically compute the critical path, duration and end time of a plan
5. Execute Runbooks in Events against a Change Window
6. Define Teams and Membership for controlled access and assignment
7. Enable task owners to update the status of tasks
8. Enable issues to be raised and managed effectively
9. Dynamically process all updates and their impact on the forecast end time
10. Deliver key progress and status instrumentation, presented in dashboards and other visualisations
11. Deliver automated communications triggered by critical application events
12. Capture key information to provide forensically detailed audit information
13. Associate the following records with Events, Instances, Stages and Tasks
a) Change Requests
b) Incidents
c) Risks
d) Business Services
14. Allow Import and Export of Tasks