Service Graph Connector for LogicMonitor
Enhance Operational Efficiency with the Service Graph Connector for LogicMonitor
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About
LogicMonitor’s integration with the ServiceNow Service Graph Connector evolves the ServiceNow Configuration Management Database (CMDB) beyond inventory and asset management. The Service Graph Connector for LogicMonitor allows users to streamline data collection across systems so that they can understand how the entire ecosystem is working at a glance, from infrastructure to applications, and then be immediately notified when changes occur.
IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services.
Benefits Include:
- Understand Overall Service Health: The Service Graph Connector for LogicMonitor allows users to monitor, visualize and alert on the health of overall services rather than the health of individual monitored devices ultimately increasing visibility into the whole ecosystem
- Bi-directional Data Flow: Deliver a single source of truth with real-time, accurate, and relevant details maintained in both LogicMonitor and ServiceNow. Not only does this encourage collaboration between IT Ops and Service Management, it also helps improve overall CMDB health.
- Enhance Alerting and Insight: Generate meaningful dashboards as you add devices, combining data from across your infrastructure to create application or service-specific views. When you are able to visualize service dependencies and identify big picture impacts and anomalies, you can focus on incidents with the greatest impact to the business.
- Customize Based on Your Business Needs: No IT environment is the same, so we make it easy to build on our powerful CMDB application architecture to meet the unique needs of your business.
\*\*Note that while this App is listed as "Free" on the ServiceNow Store, you will be billed by LogicMonitor to use in Production environments. Please reach out to LogicMonitor to learn more.
Key Features
Inbound synchronization workflow using: DataSources, REST messages, robust transformations, and identification rules
Class mapping for hardware and cloud devices, including relationships to child classes
Decoupled LogicMonitor data into Related Data for better performance and CMDB stability