Neuron7.ai helps diagnose & resolve issues faster by analyzing your service data from any source—structured and unstructured—to create a smart resolution repository.

Neuron7.ai identifies the best resolution path in seconds and provides step-by-step guidance to resolve complex issues within your ServiceNow application, enhanced by generative AI.

Neuron7.ai delivers 90%+ resolution accuracy and learns from every interaction, elegantly capturing knowledge. Your smart resolution repository continually updates, creating a single source of resolution intelligence that is available across service tiers.

Resolve issues faster, the first time.

Neuron7 introduces a groundbreaking approach to AI-driven resolution intelligence, seamlessly integrated within the IT Service Management (ITSM) environment. Within this framework, three pivotal modules emerge: Predictive Intelligence, Intelligent Search, and the enhanced GuideMe module, which was formerly known as the Diagnostics module within Case Service Management (CSM).

Predictive Intelligence harnesses clients' historical data alongside Neuron7's AI and ML capabilities to forecast specific values crucial for issue resolution. Intelligent Search empowers users by swiftly delivering relevant Knowledge Base (KB) articles, facilitating efficient incident and case resolution.

The cornerstone of this innovative suite lies in the upgraded GuideMe module, nestled within the CSM environment. Leveraging AI enhancements, this module streamlines issue diagnosis by minimizing manual input requirements. Now, with intelligent suggestions, users can swiftly navigate through problem statements, effortlessly accessing recommended resolution actions.

This amalgamation of Predictive Intelligence, Intelligent Search, and the advanced GuideMe module signifies a paradigm shift in ITSM, placing AI technology directly at users' fingertips within the case management workflow.