Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
| 56 days of no change | ||
| 2026-03-01 | 2 | -1 |
| 52 days of no change | ||
| 2026-01-07 | 3 | -1 |
| 17 days of no change | ||
| 2025-12-20 | 4 | -1 |
| 7 days of no change | ||
| 2025-12-12 | 5 | -1 |
| 336 days of no change | ||
| 2025-01-09 | 4 | +1 |
| 6 days of no change | ||
| 2025-01-02 | 3 | +1 |
| 63 days of no change | ||
| 2024-10-30 | 0 | +3 |
About
GenAI Observer helps solve the following challenges :
1. Customer Readiness: Use queries generated on the customer instance to auto-populate the Customer Readiness Assessment
2. Prompt Engineering: AI-driven prompt review with improvement suggestions, scoring, and a revised output.
3. Search Relevance: AI-powered KB article scoring, identification of articles needing correction, and automated correction suggestions for user review.
4. Summary Quality (Incident and Case): AI-based summary scoring, overall health assessment, and actionable recommendations for improvement.
5. Testing: Automate the scoring of case summarization to give feedback to customers reducing the burden on manual testing.
Key Features
Gen AI Observer is a comprehensive accelerator to boost efficiency and expedite deployment to improve ROI & NPS while keeping the costs low by providing the following capabilities :
1. Prompt Engineering: AI-based summary scoring, overall health assessment, and actionable recommendations for improvement.
2. Model Evaluation: GenAI Model Evaluation to review your scores and models across multiple records to ensure it scales.
3. Monitoring Dashboard: GenAI Observer to continually monitor and improve your Gen Ai summaries over time and get suggestions on how to improve.
4. Now Assist Assessment (Summary, AI Search, and ITSM): Use queries generated on the customer instance to auto-populate the Customer Readiness Assessment.
5. Thumbs up/down Feedback Automation. To provide improvement recommendations for the AI model.
6. KB Hygiene Score and Evaluator: KB article scoring, identification of articles needing correction, and automated correction suggestions for user review.
7. Prompt Evaluator (Code and Service Catalog Generation): AI-driven prompt review with improvement suggestions, scoring, and a revised output.
Effort Estimation: Effort Estimation to fix customizations to make Now Assist work