IBM Cloud Pak for AIOps
Integration of IBM Cloud Pak for AIOps with ServiceNow
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About
IBM Cloud Pak for AIOps helps you automate labor-intensive IT processes and proactively mitigate high impact outages.
Using data across disparate siloed sources to identify incidents and anomalies, IBM Cloud Pak for AIOps helps teams understand IT incidents and recommends next best actions. All of this is conveyed in collaboration platforms that teams are already working in, like ServiceNow.
International Business Machines Corporation (IBM) is an American multinational technology company headquartered in New York, serving clients in 170 countries.
Key Features
- Automatic incident creation by IBM Cloud Pak for AIOps
- Automatic population of new incidents with grouped IT information, including logs, events, metrics, and other relevant IT data, with deep links to relevant tools for additional root-cause analysis
- Topology information to help locate IT incidents and prioritize efforts
- Evidence-based next-best-action recommendations, based on prior tickets, to more quickly address new and occurring IT incidents
- AI-powered change risk assessment
- Connectivity with AI-enhanced ChatOps for IT Ops & SRE teams