Smart Connect Real-time Translation for Chat & Ticketing
by Lionbridge Technologies Inc
Enable your staff to support incidents across any language in real-time.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 22 | -22 |
| 143 days of no change | ||
| 2025-12-04 | 17 | +5 |
| 91 days of no change | ||
| 2025-09-03 | 18 | -1 |
About
Providing multilingual support doesn't have to be hard. Lionbridge created Smart Connect for Enterprise Service Management to provide Service Desks and Help Desks with an alternative to hiring bi-lingual staff: Technology.
This includes Smart Connect Virtual Translator™ for ServiceNow - The Smart Connect integration supports Connect Chat, HR Management - HR Cases, ITSM Incidents and Service Portal - Incident Widget and Service Catalog Widget. The certified ServiceNow application is a SaaS-based plugin that seamlessly adds multilingual capabilities to your existing ServiceNow Incidents communication channels. This allows organizations to quickly add interaction support for more than 100 languages using their existing staff – with no IT involvement required.
Smart Connect Virtual Translator for ServiceNow eliminates the need to staff across all languages while providing stakeholders with real-time, low effort experiences in their native language.
Key Features
The pre-built integration to ServiceNow means GeoFluent truly is plug-and-play: There is no IT involvement required nor changes to how customers use ServiceNow.
GeoFluent ensures that your brand terms, product names, industry lingo and acronyms are translated correctly across languages, optimizing the quality of your multilingual interactions.
Customers are global, and GeoFluent is too. The real-time translation solution supports more than 100 languages, making ServiceNow environments truly multilingual.