TCS Crystallus™ on Now for Service Operations accelerates digital transformation by deploying pre-packaged configurations on the ServiceNow platform, leveraging industry best practices and deep domain expertise for enhanced usability and end user experience.

Results/Outcomes:

- Ensures faster implementation and reduced customization effort.
- Enhances quality of delivery and operations.
- Provides easy access through multiple channels for all key stakeholders.
- Provides metrics from Day 1 to track, monitor, and analyze the health of the process.

Functional Features:

- Smart UX
- Smart Configurations
- Smart Utilities
- Smart Channels
- Smart Guides
- Smart Analytics

Technical Features:

- Pre-designed templates, widgets, themes and scripts
- Pre-configured workflows and notifications
- Essential apps
- Easy access through multiple channels
- Pre-configured guided set up
- Key Day 1 metrics