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IBM Verify Service Desk

IBM Verify Service Desk

by IBM Consulting - US - TPP

Simplify requesting access and performing access re-certification

0 installs 0 reviews v3.0.0 Scoped Application Free (integration tables[20] not counted) 20 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 37 -37
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2025-06-17 43 +1
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2025-01-10 42 +1

About

The IBM Verify Service Desk Application enables integration between ServiceNow and IBM’s Verify offerings to manage access-related requests through ServiceNow. It allows Users/IAM Admins to submit, track, and manage identity and access management activities in ServiceNow while leveraging IBM Verify platforms for governance and provisioning. Currently we have support for the following offerings:  

 

 \* IBM Security Verify SaaS
 \* IBM Security Verify Governance
 \* IBM Security Identity Manager
 \* IBM Verify Identity Governance

 

Key Features

IBM Security Verify SaaS

- Entitlements load automatically (Optional: admins can manually load entitlements.)
- Request access to applications (for self and others)
- Request password changes (Can change password only for the cloud directory and not the target accounts)
- Approve requests
- Multi-level approval
- Review status of requests
- My Certifications

IBM Security Verify Governance

- Entitlements load automatically (no manual option).
- Request access to applications (for self and others)
- Request to add, remove, modify, suspend, or restore accounts
- Request password changes
- Approve requests
- Multi-level approval
- Review status of requests
- Check for Risk insights
- Manual provisioning of accesses
- Incidents created for access revocation resulting from recertification

IBM Security Identity Manager

- Entitlements load automatically (Optional: admins can manually load entitlements.)
- Request access to applications (for self and others)
- Request password changes
- Approve requests
- Multi-level approval
- Review status of requests

 

IBM Verify Identity Governance

- Entitlements load automatically (Optional: admins can manually load entitlements.)
- Request access to applications (for self and others)
- Request password change
- Approve requests
- Multi-level approval
- Review status of requests
- My Certifications

Version History (3)
v3.0.0 2026-04-28 09:13:12
Zurich platform support Access Certification support for IBM Verify Identity Governance (IVIG) Mobile support Defect fixes
v2.11.0 2025-10-14 12:15:29
Support for IVIG 11(IBM Verify Identity Governance).
v2.10.1 2025-07-30 08:51:48
Support for Yokohama Platform. Replaced GlideRecord by GlideRecordSecure except few places. Added App Privacy Policy Module under Service Now. Rem...
ID: a0f6ab11db30030066e5fbefbf961962 · Published: Apr 2026 · Updated: Sep 09, 2026