Capgemini’s People Experience with ServiceNow is more than just a ServiceNow technology implementation. It is a people-centric, future-fit, and accelerated business transformation bringing people, process, technology, culture & mindset to deliver exceptional employee experiences and sustainable business outcomes powered by the ServiceNow platform.

Results/Outcomes:

- Transformation of the end-to-end People Experience covering the following themes; People, Operations, Technology, mindset & culture.
- The implementation and adoption of ServiceNow as the platform to underpin the end-to-end People Experience.
- Experience Level Agreements (XLAs) related to “moments that matter” to the workforce e.g. onboarding, learning, and development, daily work.
- Business outcomes centered around the impact of People's Experience on productivity, profitability, sustainability, etc..

Functional Features:

- Intuitive employee portal
- Modernized and optimized employee workflows
- Modernized and optimized IT workflows

Technical Features:

- Mobile-enabled
- Integrations
- Virtual chat
- Generative AI