Migrate your legal operations out of disparate systems and begin work collaboratively and efficiently within ServiceNow in 8 weeks!  Milestone's Activate Legal Service Delivery offering will transform how your teams work through harnessing the power of ServiceNow to automate and streamline your legal processes for greater efficiency, productivity, time, and cost savings.  Milestone's ServiceNow experts will enable you to quickly streamline your legal operations through enabling legal request and matter management workflows, promoting self-service while automating fulfillment routing and responses, tracking SLA's and increasing the end-to-end visibility of your state of your business.

Results/Outcomes:

- Promote self-service: Establish a simplified legal catalog and knowledge base where employees can access legal department information and request legal services.
- Improve response times: Route work to the right resources where they can address legal issues quickly from a single counsel center for rapid triage while leveraging automation of repetitive tasks.
- Quantify operational data: Capture valuable legal operations data to make data-driven decisions and identify areas for continuous improvement.

Functional Features:

- Self-service
- Automated workflows
- Centralized system of work

Technical Features:

- Legal Service Portal
- SLA's
- Dashboards/Reports