0 installs
0 reviews
v26.3.6
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 621 | -621 |
| 91 days of no change | ||
| 2026-01-25 | 620 | +1 |
| 9 days of no change | ||
| 2026-01-15 | 619 | +1 |
| 41 days of no change | ||
| 2025-12-04 | 618 | +1 |
| 2 days of no change | ||
| 2025-12-01 | 617 | +1 |
| 1 days of no change | ||
| 2025-11-29 | 616 | +1 |
| 1 days of no change | ||
| 2025-11-27 | 615 | +1 |
| 5 days of no change | ||
| 2025-11-21 | 614 | +1 |
| 1 days of no change | ||
| 2025-11-19 | 613 | +1 |
| 2025-11-18 | 610 | +3 |
| 2025-11-17 | 608 | +2 |
| 2 days of no change | ||
| 2025-11-14 | 607 | +1 |
| 2 days of no change | ||
| 2025-11-11 | 606 | +1 |
| 2025-11-10 | 605 | +1 |
| 2 days of no change | ||
| 2025-11-07 | 604 | +1 |
| 1 days of no change | ||
| 2025-11-05 | 603 | +1 |
| 2025-11-04 | 602 | +1 |
| 2025-11-03 | 601 | +1 |
| 2 days of no change | ||
| 2025-10-31 | 599 | +2 |
| 2025-10-30 | 598 | +1 |
| 2025-10-29 | 597 | +1 |
| 2025-10-28 | 596 | +1 |
| 2 days of no change | ||
| 2025-10-25 | 595 | +1 |
| 1 days of no change | ||
| 2025-10-23 | 594 | +1 |
| 2025-10-22 | 593 | +1 |
| 2025-10-21 | 592 | +1 |
| 2025-10-20 | 591 | +1 |
| 2 days of no change | ||
| 2025-10-17 | 590 | +1 |
| 2025-10-16 | 589 | +1 |
| 5 days of no change | ||
| 2025-10-10 | 588 | +1 |
| 1 days of no change | ||
| 2025-10-08 | 585 | +3 |
| 5 days of no change | ||
| 2025-10-02 | 584 | +1 |
| 1 days of no change | ||
| 2025-09-30 | 582 | +2 |
| 1 days of no change | ||
| 2025-09-28 | 580 | +2 |
| 2025-09-27 | 579 | +1 |
| 8 days of no change | ||
| 2025-09-18 | 578 | +1 |
| 1 days of no change | ||
| 2025-09-16 | 577 | +1 |
| 2025-09-15 | 576 | +1 |
| 3 days of no change | ||
| 2025-09-11 | 575 | +1 |
| 2025-09-10 | 573 | +2 |
| 2025-09-09 | 571 | +2 |
| 4 days of no change | ||
| 2025-09-04 | 570 | +1 |
| 2025-09-03 | 569 | +1 |
| 4 days of no change | ||
| 2025-08-29 | 568 | +1 |
| 1 days of no change | ||
| 2025-08-27 | 566 | +2 |
| 2025-08-26 | 565 | +1 |
| 2025-08-25 | 564 | +1 |
| 2025-08-24 | 563 | +1 |
| 2025-08-23 | 562 | +1 |
| 3 days of no change | ||
| 2025-08-19 | 561 | +1 |
| 5 days of no change | ||
| 2025-08-13 | 560 | +1 |
| 1 days of no change | ||
| 2025-08-11 | 559 | +1 |
| 1 days of no change | ||
| 2025-08-09 | 557 | +2 |
| 4 days of no change | ||
| 2025-08-04 | 556 | +1 |
| 2025-08-03 | 554 | +2 |
| 2 days of no change | ||
| 2025-07-31 | 553 | +1 |
| 2025-07-30 | 552 | +1 |
| 2025-07-29 | 551 | +1 |
| 1 days of no change | ||
| 2025-07-27 | 550 | +1 |
| 7 days of no change | ||
| 2025-07-19 | 549 | +1 |
| 2025-07-18 | 548 | +1 |
| 1 days of no change | ||
| 2025-07-16 | 546 | +2 |
| 2025-07-15 | 545 | +1 |
| 5 days of no change | ||
| 2025-07-09 | 544 | +1 |
| 2025-07-08 | 543 | +1 |
| 1 days of no change | ||
| 2025-07-06 | 542 | +1 |
| 8 days of no change | ||
| 2025-06-27 | 541 | +1 |
| 2025-06-26 | 540 | +1 |
| 3 days of no change | ||
| 2025-06-22 | 539 | +1 |
| 2 days of no change | ||
| 2025-06-19 | 538 | +1 |
| 2025-06-18 | 537 | +1 |
| 2 days of no change | ||
| 2025-06-15 | 535 | +2 |
| 9 days of no change | ||
| 2025-06-05 | 534 | +1 |
| 2025-06-04 | 533 | +1 |
| 2025-06-03 | 532 | +1 |
| 2025-06-02 | 531 | +1 |
| 4 days of no change | ||
| 2025-05-28 | 530 | +1 |
| 1 days of no change | ||
| 2025-05-26 | 528 | +2 |
| 3 days of no change | ||
| 2025-05-22 | 527 | +1 |
| 2025-05-21 | 525 | +2 |
| 1 days of no change | ||
| 2025-05-19 | 524 | +1 |
| 1 days of no change | ||
| 2025-05-17 | 523 | +1 |
| 3 days of no change | ||
| 2025-05-13 | 521 | +2 |
| 3 days of no change | ||
| 2025-05-09 | 520 | +1 |
| 3 days of no change | ||
| 2025-05-05 | 519 | +1 |
| 2 days of no change | ||
| 2025-05-02 | 517 | +2 |
| 2025-05-01 | 516 | +1 |
| 2025-04-30 | 514 | +2 |
| 2025-04-29 | 513 | +1 |
| 3 days of no change | ||
| 2025-04-25 | 511 | +2 |
| 2025-04-24 | 504 | +7 |
| 1 days of no change | ||
| 2025-04-22 | 502 | +2 |
| 2025-04-21 | 499 | +3 |
| 1 days of no change | ||
| 2025-04-19 | 498 | +1 |
| 2025-04-18 | 497 | +1 |
| 2025-04-17 | 495 | +2 |
| 2025-04-16 | 491 | +4 |
| 1 days of no change | ||
| 2025-04-14 | 488 | +3 |
| 2025-04-13 | 487 | +1 |
| 1 days of no change | ||
| 2025-04-11 | 485 | +2 |
| 1 days of no change | ||
| 2025-04-09 | 481 | +4 |
| 2025-04-08 | 476 | +5 |
| 2025-04-07 | 475 | +1 |
| 2025-04-06 | 470 | +5 |
| 2025-04-05 | 469 | +1 |
| 2025-04-04 | 466 | +3 |
| 2025-04-03 | 463 | +3 |
| 2 days of no change | ||
| 2025-03-31 | 454 | +9 |
| 3 days of no change | ||
| 2025-03-27 | 452 | +2 |
| 2025-03-26 | 451 | +1 |
| 2025-03-25 | 449 | +2 |
| 2025-03-24 | 447 | +2 |
| 2025-03-23 | 444 | +3 |
| 4 days of no change | ||
| 2025-03-18 | 437 | +7 |
| 2025-03-17 | 435 | +2 |
| 2025-03-16 | 433 | +2 |
| 4 days of no change | ||
| 2025-03-11 | 430 | +3 |
| 1 days of no change | ||
| 2025-03-09 | 429 | +1 |
| 3 days of no change | ||
| 2025-03-05 | 425 | +4 |
| 5 days of no change | ||
| 2025-02-27 | 422 | +3 |
| 2025-02-26 | 419 | +3 |
| 1 days of no change | ||
| 2025-02-24 | 418 | +1 |
| 2025-02-23 | 417 | +1 |
| 1 days of no change | ||
| 2025-02-21 | 416 | +1 |
| 2025-02-20 | 414 | +2 |
| 2025-02-19 | 413 | +1 |
| 2025-02-18 | 411 | +2 |
| 2025-02-17 | 409 | +2 |
| 3 days of no change | ||
| 2025-02-13 | 408 | +1 |
| 3 days of no change | ||
| 2025-02-09 | 407 | +1 |
| 2 days of no change | ||
| 2025-02-06 | 405 | +2 |
| 2025-02-05 | 404 | +1 |
| 2025-02-04 | 403 | +1 |
| 2025-02-03 | 401 | +2 |
| 2 days of no change | ||
| 2025-01-31 | 400 | +1 |
| 2025-01-30 | 398 | +2 |
| 2025-01-29 | 396 | +2 |
| 2025-01-28 | 394 | +2 |
| 1 days of no change | ||
| 2025-01-26 | 392 | +2 |
| 8 days of no change | ||
| 2025-01-17 | 388 | +4 |
| 6 days of no change | ||
| 2025-01-10 | 381 | +7 |
| 7 days of no change | ||
| 2025-01-02 | 377 | +4 |
| 63 days of no change | ||
| 2024-10-30 | 345 | +32 |
About
CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues. The Workspace UI is built to improve agent productivity and facilitate resolutions.
Key Features
- ServiceNow Otto name changes
- Translation support for activity tiles
Version History (18)
v26.3.6
2026-08-12 17:07:40
This release includes defect fixes.
v26.3.5
2026-08-07 19:22:47
Renaming "Now Assist" to "ServiceNow Otto"
v26.3.3
2026-07-09 17:10:09
Defect fixes on activity stream.
v26.3.2
2026-06-16 16:16:02
Java 21 Compile Upgrade
v26.2.3
2026-05-05 21:19:01
Configurable workspace release with minor enhancements and Activity Timer Log that displays a report of time spent by agents on records.
v26.1.1
2026-03-12 16:54:57
AI & Productivity
AI Wrap-Up: Auto-populates wrap-up fields with AI-generated notes and codes, clearly flagged for agent review.
Hybrid Search...
v25.4.2
2026-07-09 17:21:08
Defect fixes on activity stream and compose areas.
v25.4.1
2025-12-11 14:48:21
New Features
Email Interaction Enhancements: We’ve modernized the email compose experience! You’ll notice reversed activity stream sorting...
v25.3.6
2025-10-16 14:53:44
Bug fixes for the CSM Front-line case page and activity stream
v25.3.2
2025-07-31 16:19:42
New
CSM Centered Chat Interaction Page: Redesigned interaction page with a modernized, central chat component for front-line chat agents.
Callback...
+ 8 more versions
ID: 1fadec2e771a10102c30945caa106130 · Published: Aug 2026 · Updated: Sep 09, 2026