T-Systems customers can now seamlessly integrate their ServiceNow instance into T-Systems with ease.

Created from the ground up to allow you to take advantage of your T-Systems provided services from within your own ServiceNow instance, the T-Systems Connector removes the complexity, effort, and cost involved in custom integration.

Incidents can be communicated with T-Systems and remain fully synchronized, including all notes and attachments, bi-directionally over the interface until the Incident is resolved and closed.

Service Catalog content, created specifically for each customer, can be made available in your instance.  Any requests made from this content will be sent directly to T-Systems for fulfillment, with the Request and Requested Item kept updated throughout the fulfillment process.  The T-Systems Connector allows you the flexibility to place your own approval process on the requested items, making sure you stay fully in control of your process.

Any CI’s created or modified for you by T-Systems will be synchronized back into your CMDB for your visibility and use in Incident Management and Request processes.

Because no two ServiceNow implementations are the same, the T-Systems Connector is fully configurable, allowing it to adapt to your process, not the other way around.

T-Systems connector application is currently tested by using ServiceNow forms and lists views. Workspace views are under investigation, but not yet tested.

Connect a ServiceNow instance to the T-Systems internal Enterprise Service Bus