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Financial Services Business Lifecycle

Financial Services Business Lifecycle

by Service-now.com

Speed customer onboarding and effectively respond to changes during the business lifecycle, with built-in compliance.

0 installs 0 reviews v3.8.2 Scoped Application Free-ish (consumes 5 tables) 5 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 22 -22
163 days of no change
2025-11-14 21 +1
10 days of no change
2025-11-03 20 +1
86 days of no change
2025-08-08 19 +1
2025-08-07 18 +1
72 days of no change
2025-05-26 17 +1
13 days of no change
2025-05-12 16 +1
80 days of no change
2025-02-20 15 +1
5 days of no change
2025-02-14 14 +1
106 days of no change
2024-10-30 12 +2

About

Financial Services Business Lifecycle enables financial institutions to shorten their time to revenue for new accounts and respond to events that affect account contacts and KYC (Know Your Customer) over time.

With an intelligent workflow that includes rulesets, playbooks, and agent workspaces, each team member can deliver an efficient, consistent, and compliant experience. 

**Note** : This solution is BIAN compliant, enabling inter-operability with other BIAN-based tools.

Key Features

- Workflow that unifies the lifecycle-related processes across the front, middle, and back-office teams
- Variable forms that reinforce the requirements of each lifecycle event  
- Agent workspace and playbook experience
- Service definitions to enable reuse of a client contact when boarding additional services

Version History (5)
v3.8.2 2026-08-07 18:43:55
Changed Updated internal application components to support ongoing platform enhancements
v3.7.0 2026-04-09 15:00:51
Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy compone...
v3.6.0 2026-03-12 16:12:35
Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
v3.4.1 2025-07-31 16:58:30
Changed Included additional translations to support localization for Q4.
v3.3.0 2024-11-07 14:00:54
New Added scope flow executor role to subflows
ID: cce04d3053132010ba9dddeeff7b125a · Published: Aug 2026 · Updated: Sep 09, 2026