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Individual Life Claims

Individual Life Claims

by Service-now.com

Redefine the individual life insurance claims journey with end-to-end digitization, from intake through settlement.

0 installs 0 reviews v1.6.0 Scoped Application Free-ish (consumes 3 tables) 3 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 1 -1

About

Individual Life Claims empowers carriers to digitize any individual life benefits claims process end-to-end. Eliminate paper files and update claims in real-time, with the ability to work from anywhere.

Automate the transfer of documents, data, payment, and approval requests with seamless work orchestration. Increase efficiencies and improve customer satisfaction with frictionless experiences.

Key Features

- Improve customer satisfaction with faster claims resolution and real-time visibility into claim status.
- Increase and accelerate straight-through processing with intelligent automation of claim assignment.
- Eliminate paper files and toggling between disparate systems with a unified digital experience.
- Support for multi-policy claim process with an intuitive workspace to handle all related claims.
- Work from anywhere with a virtual claims file and deliver hassle-free audit reports with an end-to-end audit trail.
- Apply AI to claims data to anticipate needs and proactively engage with customers.

Version History (5)
v1.6.0 2026-06-16 16:26:51
New: Added child tables for indexing for Financial Case indexed source
v1.5.0 2026-04-09 15:00:56
 Updated: FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy c...
v1.4.0 2026-03-12 16:12:42
Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
v1.1.1 2025-01-30 16:27:31
Fixed Performance improvements
v1.1.0 2024-11-07 14:00:03
New Added "sn_ins_claim_indl.flow_executor" (Flow Executor role) which is going to be used to run all flows/sub-flows. It contains the "sn_bom.fl...
ID: 10d3b5aab7e982101b82c198ee11a92f · Published: Jun 2026 · Updated: Sep 09, 2026