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About
Designer is a powerful diagramming and modeling solution that offers real-time functionality and is 100% built on ServiceNow. With Designer, users can easily access ServiceNow data to model their current state in any industry notation of their choice. Additionally, users can create future state elements and relationships, which can be seamlessly committed back to ServiceNow in a controlled manner.
Think of Designer as a Visio® for ServiceNow, with the added benefit of keeping the diagram content automatically in sync with ServiceNow data. This allows users to easily identify gaps and track achievements towards their target landscape.
Whether creating heated maps, landscape diagrams, capability maps, network diagrams, or business models, Designer makes the process effortless, eliminating the need for hours of data collection and verification.
Designer seamlessly works with various ServiceNow modules, such as APM, GRC etc.
For a real-world example of how Designer can benefit your organization, check out ServiceNow's success story at https://landing.ins-pi.com/now-on-now.
Key Features
**Current state modeling**
Real-time access to data and synchronization ensures that your diagrams always reflect the most up-to-date information, creating a single source of truth.
**Future state planning**
Future state elements and relationships can be developed on top of current state data in isolation, without making changes to ServiceNow data.
**Committing data & relationships back to ServiceNow**
Future state elements and relationships can be committed back into ServiceNow in a controlled way, either manually or automatically, as part of the approval workflow.
**Approval Process**
A three-step, configurable approval workflow facilitates collaborative review and approval of diagrams, promoting governance.
**Support for Various Relationship Types**
Designer allows for the creation and visualization of many-to-many relationships, reference fields, hierarchy (parent/child), and dependencies to related lists via reference fields or document ID.
**Heated maps with real-time indicators**
Configurable real-time indicators, such as risk, cost, and health, can be used to manage consumable outputs by coloring diagram content. Presentation mode updates diagram content based on real-time changes.
**Over 4,000 prepackaged Shapes**
Leverage and adapt prepackaged shape libraries, such as Archimate, AWS, Azure, BPMN, Cisco, Entity Relationships, Flowcharts, IT4IT, Google Cloud, Lean Mapping, Network, Mockups, Office, UPM-X, and more.
**Presentation mode**
Present your data in an engaging and visually appealing manner with our Presentation Mode. This read-only mode is still interactive, allowing stakeholders to navigate to the ServiceNow forms and management to provide comments and feedback in real-time."
**Versioning and audit trail**
Keep track of changes made to your diagrams with our Versioning and Audit Trail feature. Every modification is recorded with an audit trail, and each diagram is versioned throughout its entire lifecycle, from creation to approval and beyond.
**Single source of truth**
All data and diagrams are stored securely within the ServiceNow platform, eliminating any inconsistencies that can occur when data is dispersed across multiple sources.