Conversational Analytics
Conversational Analytics dashboard provides insights into Virtual Agent conversational data.
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0 reviews
v9.3.1
Scoped Application
Free-ish (consumes 11 tables)
11 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-27 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-27 | 0 | - |
| 182 days of no change | ||
| 2026-04-27 | 902 | -902 |
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| 2025-12-04 | 901 | +1 |
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| 2025-03-07 | 744 | +1 |
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| 2025-02-27 | 740 | +2 |
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| 2025-02-04 | 732 | +1 |
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| 2025-01-31 | 730 | +1 |
| 2025-01-30 | 729 | +1 |
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| 2025-01-17 | 726 | +3 |
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| 2025-01-10 | 723 | +3 |
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| 2025-01-02 | 721 | +2 |
| 63 days of no change | ||
| 2024-10-30 | 694 | +27 |
About
The Conversational Analytics dashboard improves Virtual Agent interactions with users by providing insights into conversational data. The dashboard also identifies underperforming topics, drives deflection, and discovers where users often transfer to live agents. The dashboard refines active topics and ultimately increases the deflection rate of Virtual Agent.
Key Features
- User insights and data history of user conversations.
- Conversation details: discover metadata about each Virtual Agent interaction, including user, chat duration, chat transcript, and which node a user progressed in a topic.
- Filter editors to filter the data and save/load the filters.
- Deflection indicators to realize the value of Virtual Agent.
Version History (10)
v9.3.1
2026-09-10 19:01:54
New
Changed
Fixed
Active VA Users widget count mismatch with the drill-down users page.
Broken date display (NaN:NaN) in conversation analytics f...
v9.2.0
2026-06-16 16:35:04
Fixed
Minor defects
Removed
Appsee plugin dependency
v9.1.3
2026-03-12 15:55:04
Fixed
Minor defects
v9.1.2
2025-12-11 15:19:09
New
Enhanced to support domain separation
Fixed
Minor defects
v9.1.1
2025-09-10 12:09:28
New
Changed
Fixed
Minor defects
Removed
v9.1.0
2025-07-31 15:29:37
New
Changed
Redesigned the User Search Metrics page to enhance data visualizations and usability.
Introduced single score visualizations to disp...
v8.0.16
2025-07-31 15:28:41
New
Changed
Redesigned the User Search Metrics page to enhance data visualizations and usability.
Introduced single score visualizations to disp...
v8.0.15
2025-05-01 12:16:48
New
Changed
Minor modifications in UI
Fixed
Minor defects
Removed
v8.0.12
2025-03-12 13:15:54
New
Changed
Fixed
Minor defects
Removed
v8.0.11
2025-01-30 13:49:56
New
Added drill-downs to the following visualizations on the Overview page
VA Success
Topic Category – Complete
Topic Category – Incomplete
User...
ID: c53ca02a73c310108564b17afef6a7c0 · Published: Sep 2026 · Updated: Oct 27, 2026