Impact Value Management - Customer Service Management
Impact Value Management Data Collection for Customer Service Management (CSM)
0 installs
0 reviews
v3.0.4
Scoped Application
Free
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-26 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-26 | 0 | - |
| 181 days of no change | ||
| 2026-04-27 | 1,549 | -1,549 |
| 6 days of no change | ||
| 2026-04-20 | 1,548 | +1 |
| 2 days of no change | ||
| 2026-04-17 | 1,547 | +1 |
| 1 days of no change | ||
| 2026-04-15 | 1,548 | -1 |
| 2026-04-14 | 1,551 | -3 |
| 2026-04-13 | 1,552 | -1 |
| 2026-04-12 | 1,554 | -2 |
| 2 days of no change | ||
| 2026-04-09 | 1,557 | -3 |
| 2026-04-08 | 1,563 | -6 |
| 2026-04-07 | 1,571 | -8 |
| 2026-04-06 | 1,578 | -7 |
| 2026-04-05 | 1,580 | -2 |
| 5 days of no change | ||
| 2026-03-30 | 1,581 | -1 |
| 3 days of no change | ||
| 2026-03-26 | 1,583 | -2 |
| 2026-03-25 | 1,587 | -4 |
| 2026-03-24 | 1,590 | -3 |
| 1 days of no change | ||
| 2026-03-22 | 1,592 | -2 |
| 12 days of no change | ||
| 2026-03-09 | 1,593 | -1 |
| 37 days of no change | ||
| 2026-01-30 | 1,611 | -18 |
| 2026-01-29 | 1,612 | -1 |
| 2 days of no change | ||
| 2026-01-26 | 1,613 | -1 |
| 2026-01-25 | 1,614 | -1 |
| 2 days of no change | ||
| 2026-01-22 | 1,616 | -2 |
| 2 days of no change | ||
| 2026-01-19 | 1,620 | -4 |
| 3 days of no change | ||
| 2026-01-15 | 1,621 | -1 |
| 1 days of no change | ||
| 2026-01-13 | 1,624 | -3 |
| 7 days of no change | ||
| 2026-01-05 | 1,625 | -1 |
| 6 days of no change | ||
| 2025-12-29 | 1,626 | -1 |
| 11 days of no change | ||
| 2025-12-17 | 1,627 | -1 |
| 2025-12-16 | 1,628 | -1 |
| 5 days of no change | ||
| 2025-12-10 | 1,631 | -3 |
| 2025-12-09 | 1,634 | -3 |
| 4 days of no change | ||
| 2025-12-04 | 1,629 | +5 |
| 2025-12-03 | 1,621 | +8 |
| 2025-12-02 | 1,617 | +4 |
| 2025-12-01 | 1,611 | +6 |
| 2025-11-30 | 1,609 | +2 |
| 2 days of no change | ||
| 2025-11-27 | 1,604 | +5 |
| 2025-11-26 | 1,598 | +6 |
| 2025-11-25 | 1,593 | +5 |
| 2025-11-24 | 1,591 | +2 |
| 2025-11-23 | 1,590 | +1 |
| 2025-11-22 | 1,588 | +2 |
| 2025-11-21 | 1,586 | +2 |
| 2025-11-20 | 1,583 | +3 |
| 2025-11-19 | 1,580 | +3 |
| 2025-11-18 | 1,574 | +6 |
| 2025-11-17 | 1,572 | +2 |
| 2025-11-16 | 1,570 | +2 |
| 1 days of no change | ||
| 2025-11-14 | 1,569 | +1 |
| 2025-11-13 | 1,565 | +4 |
| 2025-11-12 | 1,560 | +5 |
| 2025-11-11 | 1,557 | +3 |
| 2025-11-10 | 1,546 | +11 |
| 1 days of no change | ||
| 2025-11-08 | 1,529 | +17 |
| 2025-11-07 | 1,521 | +8 |
| 2025-11-06 | 1,514 | +7 |
| 2025-11-05 | 1,513 | +1 |
| 2025-11-04 | 1,505 | +8 |
| 2025-11-03 | 1,495 | +10 |
| 2025-11-02 | 1,485 | +10 |
| 2025-11-01 | 1,484 | +1 |
| 2025-10-31 | 1,479 | +5 |
| 2025-10-30 | 1,475 | +4 |
| 2025-10-29 | 1,473 | +2 |
| 2025-10-28 | 1,469 | +4 |
| 2025-10-27 | 1,453 | +16 |
| 2025-10-26 | 1,436 | +17 |
| 2025-10-25 | 1,429 | +7 |
| 2025-10-24 | 1,414 | +15 |
| 2025-10-23 | 1,403 | +11 |
| 2025-10-22 | 1,392 | +11 |
| 2025-10-21 | 1,381 | +11 |
| 2025-10-20 | 1,368 | +13 |
| 2025-10-19 | 1,360 | +8 |
| 2025-10-18 | 1,344 | +16 |
| 2025-10-17 | 1,323 | +21 |
| 2025-10-16 | 1,300 | +23 |
| 2025-10-15 | 1,279 | +21 |
| 2025-10-14 | 1,263 | +16 |
| 2025-10-13 | 1,236 | +27 |
| 2025-10-12 | 1,201 | +35 |
| 2025-10-11 | 1,163 | +38 |
| 2025-10-10 | 1,122 | +41 |
| 2025-10-09 | 1,081 | +41 |
| 2025-10-08 | 1,041 | +40 |
| 2025-10-07 | 1,027 | +14 |
| 2025-10-06 | 997 | +30 |
| 2025-10-05 | 956 | +41 |
| 2025-10-04 | 922 | +34 |
| 2025-10-03 | 883 | +39 |
| 2025-10-02 | 842 | +41 |
| 2025-10-01 | 806 | +36 |
| 2025-09-30 | 775 | +31 |
| 2025-09-29 | 740 | +35 |
| 2025-09-28 | 704 | +36 |
| 2025-09-27 | 670 | +34 |
| 2025-09-26 | 637 | +33 |
| 2025-09-25 | 610 | +27 |
| 2025-09-24 | 576 | +34 |
| 2025-09-23 | 541 | +35 |
| 2025-09-22 | 516 | +25 |
| 2025-09-21 | 501 | +15 |
| 2 days of no change | ||
| 2025-09-18 | 498 | +3 |
| 2025-09-17 | 494 | +4 |
| 2025-09-16 | 491 | +3 |
| 2025-09-15 | 490 | +1 |
| 3 days of no change | ||
| 2025-09-11 | 488 | +2 |
| 2025-09-10 | 485 | +3 |
| 2025-09-09 | 483 | +2 |
| 1 days of no change | ||
| 2025-09-07 | 477 | +6 |
| 2025-09-06 | 476 | +1 |
| 1 days of no change | ||
| 2025-09-04 | 474 | +2 |
| 2025-09-03 | 473 | +1 |
| 2025-09-02 | 470 | +3 |
| 2025-09-01 | 469 | +1 |
| 2025-08-31 | 468 | +1 |
| 2 days of no change | ||
| 2025-08-28 | 467 | +1 |
| 2025-08-27 | 461 | +6 |
| 2025-08-26 | 457 | +4 |
| 2025-08-25 | 455 | +2 |
| 2025-08-24 | 452 | +3 |
| 2 days of no change | ||
| 2025-08-21 | 451 | +1 |
| 2025-08-20 | 448 | +3 |
| 2025-08-19 | 445 | +3 |
| 2025-08-18 | 443 | +2 |
| 1 days of no change | ||
| 2025-08-16 | 438 | +5 |
| 1 days of no change | ||
| 2025-08-14 | 433 | +5 |
| 2025-08-13 | 431 | +2 |
| 2025-08-12 | 429 | +2 |
| 1 days of no change | ||
| 2025-08-10 | 428 | +1 |
| 1 days of no change | ||
| 2025-08-08 | 427 | +1 |
| 2025-08-07 | 425 | +2 |
| 2025-08-06 | 424 | +1 |
| 2025-08-05 | 422 | +2 |
| 2025-08-04 | 421 | +1 |
| 2 days of no change | ||
| 2025-08-01 | 420 | +1 |
| 2025-07-31 | 417 | +3 |
| 2025-07-30 | 411 | +6 |
| 2025-07-29 | 402 | +9 |
| 2025-07-28 | 398 | +4 |
| 2025-07-27 | 397 | +1 |
| 3 days of no change | ||
| 2025-07-23 | 394 | +3 |
| 2025-07-22 | 390 | +4 |
| 2025-07-21 | 387 | +3 |
| 2025-07-20 | 385 | +2 |
| 1 days of no change | ||
| 2025-07-18 | 384 | +1 |
| 2025-07-17 | 381 | +3 |
| 2025-07-16 | 380 | +1 |
| 2025-07-15 | 379 | +1 |
| 2025-07-14 | 376 | +3 |
| 2025-07-13 | 375 | +1 |
| 1 days of no change | ||
| 2025-07-11 | 373 | +2 |
| 2025-07-10 | 371 | +2 |
| 2025-07-09 | 369 | +2 |
| 2025-07-08 | 365 | +4 |
| 2025-07-07 | 359 | +6 |
| 4 days of no change | ||
| 2025-07-02 | 357 | +2 |
| 2025-07-01 | 353 | +4 |
| 2025-06-30 | 350 | +3 |
| 2025-06-29 | 345 | +5 |
| 1 days of no change | ||
| 2025-06-27 | 344 | +1 |
| 1 days of no change | ||
| 2025-06-25 | 335 | +9 |
| 2025-06-24 | 333 | +2 |
| 2025-06-23 | 327 | +6 |
| 2 days of no change | ||
| 2025-06-20 | 325 | +2 |
| 2025-06-19 | 324 | +1 |
| 1 days of no change | ||
| 2025-06-17 | 321 | +3 |
| 2025-06-16 | 320 | +1 |
| 2025-06-15 | 319 | +1 |
| 1 days of no change | ||
| 2025-06-13 | 318 | +1 |
| 2025-06-12 | 316 | +2 |
| 2025-06-11 | 312 | +4 |
| 2025-06-10 | 309 | +3 |
| 2025-06-09 | 300 | +9 |
| 2025-06-08 | 298 | +2 |
| 2 days of no change | ||
| 2025-06-05 | 295 | +3 |
| 2025-06-04 | 289 | +6 |
| 2025-06-03 | 286 | +3 |
| 2025-06-02 | 281 | +5 |
| 2025-06-01 | 280 | +1 |
| 1 days of no change | ||
| 2025-05-30 | 279 | +1 |
| 2025-05-29 | 278 | +1 |
| 2025-05-28 | 275 | +3 |
| 2025-05-27 | 272 | +3 |
| 2025-05-26 | 270 | +2 |
| 2025-05-25 | 269 | +1 |
| 1 days of no change | ||
| 2025-05-23 | 268 | +1 |
| 2025-05-22 | 266 | +2 |
| 2025-05-21 | 261 | +5 |
| 2025-05-20 | 259 | +2 |
| 2025-05-19 | 257 | +2 |
| 2025-05-18 | 253 | +4 |
| 1 days of no change | ||
| 2025-05-16 | 252 | +1 |
| 2025-05-15 | 249 | +3 |
| 2025-05-14 | 244 | +5 |
| 2025-05-13 | 243 | +1 |
| 2025-05-12 | 239 | +4 |
| 2025-05-11 | 236 | +3 |
| 1 days of no change | ||
| 2025-05-09 | 235 | +1 |
| 2025-05-08 | 233 | +2 |
| 1 days of no change | ||
| 2025-05-06 | 229 | +4 |
| 2025-05-05 | 227 | +2 |
| 2025-05-04 | 226 | +1 |
| 1 days of no change | ||
| 2025-05-02 | 223 | +3 |
| 2025-05-01 | 222 | +1 |
| 2025-04-30 | 219 | +3 |
| 2025-04-29 | 210 | +9 |
| 2025-04-28 | 204 | +6 |
| 2 days of no change | ||
| 2025-04-25 | 202 | +2 |
| 2025-04-24 | 193 | +9 |
| 2025-04-23 | 188 | +5 |
| 2025-04-22 | 185 | +3 |
| 2025-04-21 | 183 | +2 |
| 2 days of no change | ||
| 2025-04-18 | 181 | +2 |
| 1 days of no change | ||
| 2025-04-16 | 174 | +7 |
| 2025-04-15 | 173 | +1 |
| 2025-04-14 | 171 | +2 |
| 2025-04-13 | 169 | +2 |
| 2 days of no change | ||
| 2025-04-10 | 165 | +4 |
| 1 days of no change | ||
| 2025-04-08 | 155 | +10 |
| 2025-04-07 | 153 | +2 |
| 2025-04-06 | 150 | +3 |
| 2025-04-05 | 149 | +1 |
| 1 days of no change | ||
| 2025-04-03 | 143 | +6 |
| 2025-04-02 | 139 | +4 |
| 1 days of no change | ||
| 2025-03-31 | 128 | +11 |
| 2025-03-30 | 127 | +1 |
| 2 days of no change | ||
| 2025-03-27 | 123 | +4 |
| 2025-03-26 | 119 | +4 |
| 2025-03-25 | 117 | +2 |
| 2025-03-24 | 116 | +1 |
| 2025-03-23 | 114 | +2 |
| 2025-03-22 | 113 | +1 |
| 4 days of no change | ||
| 2025-03-17 | 91 | +22 |
| 2025-03-16 | 88 | +3 |
| 1 days of no change | ||
| 2025-03-14 | 87 | +1 |
| 2025-03-13 | 85 | +2 |
| 2025-03-12 | 78 | +7 |
| 1 days of no change | ||
| 2025-03-10 | 77 | +1 |
| 3 days of no change | ||
| 2025-03-06 | 76 | +1 |
| 1 days of no change | ||
| 2025-03-04 | 75 | +1 |
| 6 days of no change | ||
| 2025-02-25 | 73 | +2 |
| 4 days of no change | ||
| 2025-02-20 | 72 | +1 |
| 1 days of no change | ||
| 2025-02-18 | 71 | +1 |
| 4 days of no change | ||
| 2025-02-13 | 67 | +4 |
| 1 days of no change | ||
| 2025-02-11 | 64 | +3 |
| 2025-02-10 | 63 | +1 |
| 10 days of no change | ||
| 2025-01-30 | 62 | +1 |
| 1 days of no change | ||
| 2025-01-28 | 61 | +1 |
| 1 days of no change | ||
| 2025-01-26 | 60 | +1 |
| 8 days of no change | ||
| 2025-01-17 | 54 | +6 |
| 6 days of no change | ||
| 2025-01-10 | 51 | +3 |
| 7 days of no change | ||
| 2025-01-02 | 49 | +2 |
| 63 days of no change | ||
| 2024-10-30 | 34 | +15 |
About
The Impact Value Management Data Collection Dashboard for Customer Service Management (CSM) gives Impact customers an automated solution for gathering standard ServiceNow value metrics, enhancing their value journey.
**Sharing Metrics with ServiceNow**
ServiceNow's integration gathers value metrics from customer instances on a monthly basis. Please note that integration with ServiceNow's centralized Impact instance is not available for Regulated customers (Standalone and SSP) and may necessitate granting user access for instances using the ServiceNow SNC security plugin. The Data Collection Apps will remain functional even if the integration with ServiceNow is unavailable; however, Metrics Data will need to be transferred manually in such cases.
Key Features
- Prebuilt Performance Analytics Indicators: Tailored for CSM value metrics
- Automatic Monthly Data Collection: Streamline value metric capture
- Seamless Integration: Automatic data transfer to ServiceNow’s centralized Impact instance
Version History (3)
v3.0.4
2026-10-08 17:41:26
This release upgrades the Data Collection App for Customer Service Management (CSM) with an expanded set of value-measurement metrics.
All ex...
v2.2.0
2026-09-10 20:26:54
Compatible: Zurich, Australia, Brazil
v2.1.0
2025-01-30 15:50:19
Fixed: Metrics involving active user counts (or other queries that rely on a change of state) are now excluded from historical data collection for...
ID: 32cb18a1c3cb3d10bed7077dc0013150 · Published: Oct 2026 · Updated: Oct 26, 2026