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About
**Kyndryl Integration – Base** is an application to support any integration between ServiceNow and any external tool. This application also includes all commonly used utilities like map fields, validate data, handle default values and to package payload for outbound integrations.
Kyndryl Integration – Base application is a foundational app leveraged by the following integration app(s):
- Kyndryl Integration - Incident Inbound
- Kyndryl Integration - Service Request Inbound
- Kyndryl Integration - Outbound Base
- Kyndryl Integration – Problem Inbound
- Kyndryl Integration – Case Inbound
- Kyndryl Integration – Change Inbound
- Kyndryl Integration – CMDB Inbound and Outbound
Key Features
- When building new ServiceNow instances or new integrations on existing instances, a faster, consistent, well tested and centrally managed application which is ready for use within a few hours.
- This application offers wide variety of configuration options thus avoiding code customization.
- Fully utilizes the ServiceNow platform features (OAuth/Basic Authentication, Flow Designer, Import Sets, Transform Maps etc) and builds on top of them.
- All coding leverages ServiceNow’s no code/low code Flow Designer.
- Facilitates automated creation, updates, approvals and closure of tickets in ServiceNow using Web services (REST or SOAP).
- Supports Dedicated and Domain Separated instances.