Are you struggling with reduced productivity and delayed responses due to employees spending excessive time searching for information? Multinational companies often face additional challenges such as:

- **Inefficient Incident Resolution** : Employees spend excessive time manually categorizing, translating, and finding troubleshooting steps for incidents, leading to delayed responses and increased resolution times.
- **Language Barriers** : Communication gaps arise when dealing with multilingual knowledge base articles, system messages, and custom applications, hampering operational efficiency.
- **Maintaining Code Quality** : Ensuring code quality and adhering to best practices can be difficult, especially with frequent updates and new scripts being added to the system.

**AI Connector**  is powered by OpenAI, using the latest AI models such as GPT-4o and GPT-4o-mini.

**Incident Assistant**

The Incident Assistant streamlines incident management by leveraging AI capabilities:

- Automatically categorizes, translates, and proposes troubleshooting steps when an incident is received.
- Assists in resolving incidents via AI Chat, helping you find relevant information quickly.
- Proposes resolution notes based on incident descriptions, comments, and work notes, reducing the time spent on manual entries.

**AI Chat**

AI Chat enables you to find information from the internet and within the ServiceNow instance. It can search sources like the knowledge base, catalog items, and record producers. Additionally, you can configure it to search from tasks or any other table you choose to include.

**AI Translation Service**

AI Translation Service allows you to translate any records within ServiceNow, either using translated fields (e.g., catalog items) or by creating separate records for each translation (e.g., knowledge base articles). You can also define multi-level translation jobs to translate entire custom applications into supported languages. Note that you need to have languages enabled in ServiceNow to use the translation features, and it will utilize this information to translate into all ServiceNow-supported languages.

**AI Code Review Service**

AI Code Review Service lets you send your ServiceNow script includes or widgets to OpenAI for review. It checks for errors, problems, or suggestions to enhance your code. You can discuss your code with AI to find solutions to your issues or to get unstuck when you're having trouble creating the code.

**AI Connector**  also works seamlessly with our Identity & Access Management application, "IAM Application".

**Please note that an OpenAI subscription is required to use this application.**  ServiceNow information and chats are sent to the OpenAI API service. For questions about OpenAI pricing, security, and privacy, please refer to OpenAI documentation (https://openai.com/).

**Incident Assistant**

- Categorize, translate, and propose troubleshooting steps when an incident is received
- Let AI help you resolve incidents via AI Chat
- Let AI propose resolution notes using incident descriptions, comments, and work notes

**AI Chat**

- Ask questions and search for information from ServiceNow.
- Receive direct links to catalog items and records.
- Ask AI to create images using latest models within OpenAI
- Utilize the latest Artificial Intelligence models as they are released by OpenAI.

**AI Translate**

- Translate knowledgebase articles, system messages, and the names of tables and columns. Add any tables for translation service.
- Fully translate custom applications as needed.
- Leverage Artificial Intelligence to check spelling and grammar.
- Support translations into all languages, accommodating text written in a mixture of different languages.

**AI Code Review**

- Discuss and review script includes and widgets that you have created.
- Identify any errors or issues.
- Ensure coding practices align with industry best practices.