Common Service Delivery
A base framework, with service and task capabilities, that extends to Procurement Case Management
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v14.1.2
Scoped Application
Free-ish (consumes 5 tables)
5 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
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| 2026-09-09 | 0 | - |
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| 2025-02-25 | 37 | +2 |
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| 2025-02-23 | 33 | +3 |
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| 2025-02-21 | 31 | +2 |
About
Contains Service Task and Service Request tables, as well as other infrastructure that forms the basis of Finance and Supply Chain Workflows products.
Key Features
SDC request and SDC task tables, which extend from the task table.
Version History (14)
v14.1.2
2026-08-07 19:09:19
New:
Added indexed finance case data as a search source for Finance Knowledge article generation in Knowledge Center.
v14.0.0
2026-06-16 17:21:32
Changed:
Remediated non‑Glide Cobalt Raven ACLs in product code (DIRS0000421).
v11.6.1
2026-06-16 17:21:21
New:
AI‑driven user compliance tracking for Source‑to‑Pay and Finance Operations SKUs: Admins can now track user compliance using scripted defini...
v11.4.0
2026-03-12 15:55:30
New:
Enabled requestors to enter decimal quantities for service items when editing purchase requisitions or purchase orders in Shopping Hub or Emp...
v11.0.1
2025-12-11 12:10:34
New:
Introduced a new Procurement Exception table as the parent for the Purchase Order Exception table. The Procurement Exception table stores all...
v10.3.0
2025-10-16 14:58:03
New:
Updated telemetry definitions to include additional roles.
v10.0.0
2025-07-31 16:17:20
New:
Added a new capability for Case Resolution Acceptance Workflow. This enhancement provides greater transparency and control over case resoluti...
v9.12.1
2026-06-16 17:21:08
New:
AI‑driven user compliance tracking for Source‑to‑Pay and Finance Operations SKUs: Admins can now track user compliance using scripted defini...
v9.10.0
2026-03-12 15:55:03
New:
Enabled requestors to enter decimal quantities for service items when editing purchase requisitions or purchase orders in Shopping Hub or Emp...
v9.9.3
2025-12-11 12:11:35
New:
Introduced a new Procurement Exception table as the parent for the Purchase Order Exception table. The Procurement Exception table stores all...
+ 4 more versions
ID: d8a34403534f101077b6ddeeff7b12a5 · Published: Aug 2026 · Updated: Sep 09, 2026