Infobip Notify
by Infobip LLC
Make sure your customers don't miss out on your important communications
Install Trend
View Install Data
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| 2026-09-09 | 0 | - |
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About
Communicate with your customers on the channel they use and love. Improve engagement rates and increase customer satisfaction. By being more customer-centric in your communications, you can improve NPS by 40%.
Key Features
Interact with your customer over the channels they love. Use SMS, WhatsApp or RCS to reach them and experience increased satisfaction and retention.
How can you use SMS, Voice, WhatsApp and RCS?
- Include SMS, Voice, WhatsApp or RCS channels to communicate your support ticket status.
- Ask your customers about the channel most suitable for them to interact with you.
- Deliver the ticket status message over their preferred channel. For example, if the ticket status is done or resolved, your agent can send a WhatsApp message to inform your customer to continue with service usage.
- Check their satisfaction with provided service by sending a survey over WhatsApp
Are your customers interested in other channels like Viber or Telegram? Let us know, and we will add it to our offering.