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GRC: Business Continuity Planning

by Service-now.com

Develop and continuously improve crisis response plans

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0 installs 0 reviews v11.0.4 Scoped Application Free-ish (consumes 19 tables) 19 tables

Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)

View Install Data

Date	Install Count	Change
2026-09-09	0	-
134 days of no change
2026-04-27	122	-122
26 days of no change
2026-03-31	121	+1
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2026-03-26	120	+1
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2025-03-11	37	+1
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2025-03-05	36	+1
2025-03-04	35	+1
3 days of no change
2025-02-28	34	+1
2025-02-27	33	+1
1 days of no change
2025-02-25	32	+1

About

The most effective way to reduce the business impact of a crisis is through proper planning. The best continuity and recovery plans include communications call trees, secondary site definitions, and predefined runbooks to be used during a crisis. These plans must also be routinely exercised to identify areas for improvement. Outcomes include:

- Improved effectiveness and usability of plans during simulated and actual crisis events.
- Increased redundancy and reduced single points of failure.

Key Features

- Real-time integration with the ServiceNow CMDB
- Plan maintenance, review, and approval workflows
- Recovery gap identification
- Loss scenario analysis and recovery strategy identification
- Plan documentation management
- Recovery task identification and assignment
- User-specific dashboards for automated report delivery of KPIs and metrics

Version History (10)

v11.0.4 2026-08-07 19:41:03

MRA Security EnhancementsStrengthened authorization validation within Multiple Record Association (MRA) workflows to improve security and ensure th...

v11.0.2 2026-06-16 16:37:55

**New** New Feature - Gantt chart for plan -Gantt chart view for Recovery tasks is now available. Users can view Recovery tasks in a Gantt chart ti...

v10.0.4 2026-08-07 19:39:24

MRA Security EnhancementsStrengthened authorization validation within Multiple Record Association (MRA) workflows to improve security and ensure th...

v10.0.2 2026-03-12 15:53:50

Minor defect fixes

v9.1.2 2025-12-11 12:47:39

  New Cross plan task dependency Recovery tasks inside Business Continuity Plan (BCP) can now be linked to tasks from other plans, provided...

v9.0.1 2025-07-31 15:45:32

New: Generate Word report using the template and the Report Generation API and UI actions with pop-up to select template Create Word template, dat...

v8.1.4 2025-07-10 14:54:15

Fixed: Query match error for BCM planner persona while doing contains search

v8.1.3 2025-06-06 01:30:21

Fixed: PDF generation is not working correctly when Hungarian characters are used

v8.1.1 2025-05-01 18:47:30

Updated: Identified and fixed event mapping for UI action assignments Added progress bar for Update dependencies in BCP Fixed: Auto refresh does...

v8.0.2 2025-01-30 15:32:44

Changed: Scope/related assets/asset dependencies should render the assets on the PDF for Planning Remove the related plans that are not associated...

Support

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ID: 673e501f132e40103423f8fed144b051 · Published: Aug 2026 · Updated: Sep 09, 2026