Conversational Integration with Facebook Messenger
Enable customer engagement over the Facebook Messenger application
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About
Enable brands to engage with their customers using the Facebook Messenger app.
Key Features
- Enables customers to engage in conversations with your company’s live and virtual agents using the Facebook Messenger app.
- Customers can start conversations when they need to communicate with your company.
- If a bot transfers the conversation to a live agent, the agent can respond in the ServiceNow® Agent Workspace or Configurable Workspace application.
- The following customer input controls are supported: text, static choice, reference choice, boolean, carousel, and file picker.
- The following bot responses are supported: text, image output, link, and card.
- Rich text and emojis can be used in the Virtual Agent setup to enhance conversations in the Facebook Messenger app.
- Live agents can use the text, card, and image output response controls to reply to customers.