Zingtree is the AI-powered decision tree platform that transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert.

\- Reduce agent ramp time by up to 85%
\- Cut up to 70% of your contact center costs
\- Automate up to 50% of your ticket volumes

Zingtree is a combination of three things:

\- Intelligent knowledge & scripting - Build scripts and guides so that you activate knowledge and process. Create, review, and update workflows in real time with no code required.
\- Automation workflows - Auto-fill ServiceNow fields based on customer answers or agent actions. Initiate actions like SMS, emails, webhooks and escalations based on triggers and responses.
\- Native integrations - Embed Zingtree into ServiceNow to dynamically pull/push data between the two from a single screen.

Learn more about Zingtree on our website: https://zingtree.com

**Seamless Integration**: Access Zingtree directly on Cases in Service Now (for case management) for a smooth and intuitive experience.

* Zingtree configuration on CSM/FSM Workspace (New Experience)
* Ability to view Zingtree on the contextual side panel
* Ability to view Zingtree in CSM/FSM Workspace layout

* Zingtree configuration on Legacy Experience
* Ability to view Zingtree in Customer Service Cases

**Pause & Resume Feature:** Transfer cases in Service Now from one agent to another, and retain context and tree history.

**Bidirectional Data Transfer:** Dynamically pull/push data between Case fields and Zingtree so your agents can work out of one place. We support data transfer for standard and custom fields on Case objects.