Conversational Integration with Microsoft Teams
Interact directly with ServiceNow Otto and live agents from within Microsoft Teams.
0 installs
3 reviews
v10.6.4
Scoped Application
Free (integration tables[4] not counted)
4 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-24 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-10-24 | 0 | - |
| 179 days of no change | ||
| 2026-04-27 | 2,590 | -2,590 |
| 3 days of no change | ||
| 2026-04-23 | 2,589 | +1 |
| 2026-04-22 | 2,588 | +1 |
| 2026-04-21 | 2,586 | +2 |
| 2026-04-20 | 2,585 | +1 |
| 4 days of no change | ||
| 2026-04-15 | 2,587 | -2 |
| 2026-04-14 | 2,592 | -5 |
| 2026-04-13 | 2,593 | -1 |
| 2026-04-12 | 2,601 | -8 |
| 2026-04-11 | 2,607 | -6 |
| 2026-04-10 | 2,616 | -9 |
| 2026-04-09 | 2,624 | -8 |
| 2026-04-08 | 2,651 | -27 |
| 2026-04-07 | 2,669 | -18 |
| 2026-04-06 | 2,695 | -26 |
| 2026-04-05 | 2,707 | -12 |
| 2026-04-04 | 2,711 | -4 |
| 2026-04-03 | 2,717 | -6 |
| 2026-04-02 | 2,725 | -8 |
| 2026-04-01 | 2,729 | -4 |
| 1 days of no change | ||
| 2026-03-30 | 2,737 | -8 |
| 2026-03-29 | 2,748 | -11 |
| 2026-03-28 | 2,761 | -13 |
| 2026-03-27 | 2,769 | -8 |
| 2026-03-26 | 2,776 | -7 |
| 2026-03-25 | 2,790 | -14 |
| 2026-03-24 | 2,796 | -6 |
| 2026-03-23 | 2,807 | -11 |
| 2026-03-22 | 2,808 | -1 |
| 17 days of no change | ||
| 2026-03-04 | 2,814 | -6 |
| 2026-03-03 | 2,815 | -1 |
| 2026-03-02 | 2,817 | -2 |
| 2026-03-01 | 2,821 | -4 |
| 29 days of no change | ||
| 2026-01-30 | 3,076 | -255 |
| 2026-01-29 | 3,116 | -40 |
| 2026-01-28 | 3,130 | -14 |
| 2026-01-27 | 3,144 | -14 |
| 2026-01-26 | 3,155 | -11 |
| 2026-01-25 | 3,176 | -21 |
| 2026-01-24 | 3,203 | -27 |
| 2026-01-23 | 3,268 | -65 |
| 2026-01-22 | 3,290 | -22 |
| 2 days of no change | ||
| 2026-01-19 | 3,312 | -22 |
| 3 days of no change | ||
| 2026-01-15 | 3,337 | -25 |
| 1 days of no change | ||
| 2026-01-13 | 3,355 | -18 |
| 1 days of no change | ||
| 2026-01-11 | 3,370 | -15 |
| 1 days of no change | ||
| 2026-01-09 | 3,378 | -8 |
| 2 days of no change | ||
| 2026-01-06 | 3,402 | -24 |
| 2026-01-05 | 3,408 | -6 |
| 1 days of no change | ||
| 2026-01-03 | 3,413 | -5 |
| 2026-01-02 | 3,414 | -1 |
| 2026-01-01 | 3,418 | -4 |
| 2025-12-31 | 3,445 | -27 |
| 2025-12-30 | 3,447 | -2 |
| 2025-12-29 | 3,451 | -4 |
| 2025-12-28 | 3,454 | -3 |
| 2025-12-27 | 3,456 | -2 |
| 2025-12-26 | 3,459 | -3 |
| 2025-12-25 | 3,461 | -2 |
| 1 days of no change | ||
| 2025-12-23 | 3,462 | -1 |
| 2025-12-22 | 3,466 | -4 |
| 2025-12-21 | 3,474 | -8 |
| 2025-12-20 | 3,480 | -6 |
| 2025-12-19 | 3,490 | -10 |
| 2025-12-18 | 3,496 | -6 |
| 2025-12-17 | 3,502 | -6 |
| 2025-12-16 | 3,506 | -4 |
| 2025-12-15 | 3,515 | -9 |
| 2025-12-14 | 3,522 | -7 |
| 2025-12-13 | 3,528 | -6 |
| 2025-12-12 | 3,535 | -7 |
| 2025-12-11 | 3,546 | -11 |
| 2025-12-10 | 3,550 | -4 |
| 2025-12-09 | 3,557 | -7 |
| 2025-12-08 | 3,563 | -6 |
| 2025-12-07 | 3,564 | -1 |
| 2 days of no change | ||
| 2025-12-04 | 3,560 | +4 |
| 2025-12-03 | 3,558 | +2 |
| 2025-12-02 | 3,556 | +2 |
| 2025-12-01 | 3,553 | +3 |
| 2 days of no change | ||
| 2025-11-28 | 3,549 | +4 |
| 1 days of no change | ||
| 2025-11-26 | 3,544 | +5 |
| 2025-11-25 | 3,540 | +4 |
| 1 days of no change | ||
| 2025-11-23 | 3,538 | +2 |
| 1 days of no change | ||
| 2025-11-21 | 3,533 | +5 |
| 2025-11-20 | 3,530 | +3 |
| 2025-11-19 | 3,522 | +8 |
| 2025-11-18 | 3,521 | +1 |
| 2025-11-17 | 3,519 | +2 |
| 2025-11-16 | 3,518 | +1 |
| 1 days of no change | ||
| 2025-11-14 | 3,516 | +2 |
| 2025-11-13 | 3,509 | +7 |
| 2025-11-12 | 3,505 | +4 |
| 2025-11-11 | 3,500 | +5 |
| 2025-11-10 | 3,497 | +3 |
| 2025-11-09 | 3,495 | +2 |
| 1 days of no change | ||
| 2025-11-07 | 3,492 | +3 |
| 2025-11-06 | 3,484 | +8 |
| 2025-11-05 | 3,479 | +5 |
| 2025-11-04 | 3,469 | +10 |
| 2025-11-03 | 3,460 | +9 |
| 2025-11-02 | 3,458 | +2 |
| 1 days of no change | ||
| 2025-10-31 | 3,457 | +1 |
| 2025-10-30 | 3,453 | +4 |
| 2025-10-29 | 3,449 | +4 |
| 2025-10-28 | 3,444 | +5 |
| 2025-10-27 | 3,439 | +5 |
| 2025-10-26 | 3,434 | +5 |
| 2025-10-25 | 3,433 | +1 |
| 2025-10-24 | 3,431 | +2 |
| 2025-10-23 | 3,423 | +8 |
| 2025-10-22 | 3,419 | +4 |
| 2025-10-21 | 3,415 | +4 |
| 2025-10-20 | 3,409 | +6 |
| 2025-10-19 | 3,407 | +2 |
| 1 days of no change | ||
| 2025-10-17 | 3,405 | +2 |
| 2025-10-16 | 3,399 | +6 |
| 2025-10-15 | 3,396 | +3 |
| 2025-10-14 | 3,391 | +5 |
| 2025-10-13 | 3,387 | +4 |
| 2025-10-12 | 3,386 | +1 |
| 2025-10-11 | 3,385 | +1 |
| 1 days of no change | ||
| 2025-10-09 | 3,381 | +4 |
| 2025-10-08 | 3,378 | +3 |
| 2025-10-07 | 3,377 | +1 |
| 2025-10-06 | 3,370 | +7 |
| 2025-10-05 | 3,365 | +5 |
| 2025-10-04 | 3,364 | +1 |
| 2025-10-03 | 3,362 | +2 |
| 2025-10-02 | 3,354 | +8 |
| 2025-10-01 | 3,350 | +4 |
| 2025-09-30 | 3,343 | +7 |
| 2025-09-29 | 3,338 | +5 |
| 2025-09-28 | 3,337 | +1 |
| 2025-09-27 | 3,336 | +1 |
| 2025-09-26 | 3,334 | +2 |
| 2025-09-25 | 3,332 | +2 |
| 2025-09-24 | 3,328 | +4 |
| 2025-09-23 | 3,321 | +7 |
| 2025-09-22 | 3,318 | +3 |
| 2025-09-21 | 3,316 | +2 |
| 2025-09-20 | 3,315 | +1 |
| 2025-09-19 | 3,312 | +3 |
| 2025-09-18 | 3,308 | +4 |
| 2025-09-17 | 3,306 | +2 |
| 2025-09-16 | 3,304 | +2 |
| 2025-09-15 | 3,303 | +1 |
| 2025-09-14 | 3,296 | +7 |
| 2025-09-13 | 3,294 | +2 |
| 2025-09-12 | 3,293 | +1 |
| 2025-09-11 | 3,289 | +4 |
| 2025-09-10 | 3,286 | +3 |
| 2025-09-09 | 3,283 | +3 |
| 2025-09-08 | 3,281 | +2 |
| 2025-09-07 | 3,280 | +1 |
| 1 days of no change | ||
| 2025-09-05 | 3,278 | +2 |
| 2025-09-04 | 3,275 | +3 |
| 2025-09-03 | 3,270 | +5 |
| 2025-09-02 | 3,268 | +2 |
| 2025-09-01 | 3,265 | +3 |
| 1 days of no change | ||
| 2025-08-30 | 3,264 | +1 |
| 2025-08-29 | 3,263 | +1 |
| 2025-08-28 | 3,258 | +5 |
| 2025-08-27 | 3,250 | +8 |
| 2025-08-26 | 3,247 | +3 |
| 2025-08-25 | 3,240 | +7 |
| 2025-08-24 | 3,235 | +5 |
| 1 days of no change | ||
| 2025-08-22 | 3,234 | +1 |
| 2025-08-21 | 3,229 | +5 |
| 2025-08-20 | 3,227 | +2 |
| 2025-08-19 | 3,222 | +5 |
| 2025-08-18 | 3,221 | +1 |
| 1 days of no change | ||
| 2025-08-16 | 3,215 | +6 |
| 1 days of no change | ||
| 2025-08-14 | 3,213 | +2 |
| 2025-08-13 | 3,212 | +1 |
| 2025-08-12 | 3,207 | +5 |
| 2025-08-11 | 3,202 | +5 |
| 2025-08-10 | 3,200 | +2 |
| 2 days of no change | ||
| 2025-08-07 | 3,195 | +5 |
| 1 days of no change | ||
| 2025-08-05 | 3,191 | +4 |
| 2025-08-04 | 3,183 | +8 |
| 2025-08-03 | 3,182 | +1 |
| 2025-08-02 | 3,181 | +1 |
| 2025-08-01 | 3,180 | +1 |
| 1 days of no change | ||
| 2025-07-30 | 3,176 | +4 |
| 2025-07-29 | 3,169 | +7 |
| 2025-07-28 | 3,164 | +5 |
| 2025-07-27 | 3,160 | +4 |
| 1 days of no change | ||
| 2025-07-25 | 3,158 | +2 |
| 2025-07-24 | 3,155 | +3 |
| 2025-07-23 | 3,150 | +5 |
| 2025-07-22 | 3,147 | +3 |
| 2025-07-21 | 3,144 | +3 |
| 2025-07-20 | 3,141 | +3 |
| 2025-07-19 | 3,140 | +1 |
| 2025-07-18 | 3,137 | +3 |
| 2025-07-17 | 3,131 | +6 |
| 2025-07-16 | 3,127 | +4 |
| 2025-07-15 | 3,125 | +2 |
| 2025-07-14 | 3,116 | +9 |
| 2025-07-13 | 3,112 | +4 |
| 1 days of no change | ||
| 2025-07-11 | 3,110 | +2 |
| 2025-07-10 | 3,104 | +6 |
| 2025-07-09 | 3,103 | +1 |
| 2025-07-08 | 3,100 | +3 |
| 2025-07-07 | 3,096 | +4 |
| 2025-07-06 | 3,091 | +5 |
| 1 days of no change | ||
| 2025-07-04 | 3,090 | +1 |
| 2025-07-03 | 3,089 | +1 |
| 2025-07-02 | 3,088 | +1 |
| 2025-07-01 | 3,082 | +6 |
| 2025-06-30 | 3,075 | +7 |
| 2025-06-29 | 3,071 | +4 |
| 1 days of no change | ||
| 2025-06-27 | 3,069 | +2 |
| 2025-06-26 | 3,062 | +7 |
| 2025-06-25 | 3,057 | +5 |
| 2025-06-24 | 3,054 | +3 |
| 2025-06-23 | 3,048 | +6 |
| 2025-06-22 | 3,046 | +2 |
| 2025-06-21 | 3,044 | +2 |
| 2025-06-20 | 3,043 | +1 |
| 2025-06-19 | 3,042 | +1 |
| 2025-06-18 | 3,038 | +4 |
| 2025-06-17 | 3,031 | +7 |
| 2025-06-16 | 3,026 | +5 |
| 2025-06-15 | 3,021 | +5 |
| 2025-06-14 | 3,019 | +2 |
| 2025-06-13 | 3,017 | +2 |
| 2025-06-12 | 3,014 | +3 |
| 2025-06-11 | 3,011 | +3 |
| 2025-06-10 | 3,008 | +3 |
| 2025-06-09 | 3,005 | +3 |
| 2025-06-08 | 3,004 | +1 |
| 1 days of no change | ||
| 2025-06-06 | 3,003 | +1 |
| 2025-06-05 | 3,001 | +2 |
| 2025-06-04 | 2,997 | +4 |
| 2025-06-03 | 2,991 | +6 |
| 2025-06-02 | 2,986 | +5 |
| 2025-06-01 | 2,982 | +4 |
| 1 days of no change | ||
| 2025-05-30 | 2,981 | +1 |
| 2025-05-29 | 2,980 | +1 |
| 2025-05-28 | 2,978 | +2 |
| 2025-05-27 | 2,974 | +4 |
| 2025-05-26 | 2,971 | +3 |
| 2025-05-25 | 2,970 | +1 |
| 1 days of no change | ||
| 2025-05-23 | 2,969 | +1 |
| 2025-05-22 | 2,967 | +2 |
| 2025-05-21 | 2,962 | +5 |
| 2025-05-20 | 2,956 | +6 |
| 2025-05-19 | 2,955 | +1 |
| 2025-05-18 | 2,952 | +3 |
| 1 days of no change | ||
| 2025-05-16 | 2,951 | +1 |
| 2025-05-15 | 2,943 | +8 |
| 2025-05-14 | 2,939 | +4 |
| 2025-05-13 | 2,935 | +4 |
| 2025-05-12 | 2,932 | +3 |
| 2025-05-11 | 2,931 | +1 |
| 2025-05-10 | 2,930 | +1 |
| 2025-05-09 | 2,929 | +1 |
| 2025-05-08 | 2,927 | +2 |
| 2025-05-07 | 2,925 | +2 |
| 2025-05-06 | 2,918 | +7 |
| 2025-05-05 | 2,914 | +4 |
| 2025-05-04 | 2,912 | +2 |
| 1 days of no change | ||
| 2025-05-02 | 2,909 | +3 |
| 2025-05-01 | 2,905 | +4 |
| 2025-04-30 | 2,903 | +2 |
| 2025-04-29 | 2,900 | +3 |
| 2025-04-28 | 2,894 | +6 |
| 2 days of no change | ||
| 2025-04-25 | 2,892 | +2 |
| 2025-04-24 | 2,889 | +3 |
| 2025-04-23 | 2,882 | +7 |
| 2025-04-22 | 2,880 | +2 |
| 2025-04-21 | 2,878 | +2 |
| 3 days of no change | ||
| 2025-04-17 | 2,877 | +1 |
| 2025-04-16 | 2,875 | +2 |
| 1 days of no change | ||
| 2025-04-14 | 2,871 | +4 |
| 2025-04-13 | 2,867 | +4 |
| 2025-04-12 | 2,866 | +1 |
| 1 days of no change | ||
| 2025-04-10 | 2,861 | +5 |
| 2025-04-09 | 2,857 | +4 |
| 2025-04-08 | 2,848 | +9 |
| 2025-04-07 | 2,845 | +3 |
| 2025-04-06 | 2,843 | +2 |
| 2025-04-05 | 2,842 | +1 |
| 2025-04-04 | 2,841 | +1 |
| 2025-04-03 | 2,837 | +4 |
| 2025-04-02 | 2,832 | +5 |
| 2025-04-01 | 2,830 | +2 |
| 2025-03-31 | 2,827 | +3 |
| 2025-03-30 | 2,822 | +5 |
| 2025-03-29 | 2,821 | +1 |
| 2025-03-28 | 2,820 | +1 |
| 2025-03-27 | 2,817 | +3 |
| 2025-03-26 | 2,811 | +6 |
| 2025-03-25 | 2,807 | +4 |
| 2025-03-24 | 2,806 | +1 |
| 2025-03-23 | 2,804 | +2 |
| 2025-03-22 | 2,803 | +1 |
| 3 days of no change | ||
| 2025-03-18 | 2,788 | +15 |
| 2025-03-17 | 2,783 | +5 |
| 2025-03-16 | 2,781 | +2 |
| 2025-03-15 | 2,780 | +1 |
| 1 days of no change | ||
| 2025-03-13 | 2,777 | +3 |
| 2025-03-12 | 2,773 | +4 |
| 2025-03-11 | 2,769 | +4 |
| 1 days of no change | ||
| 2025-03-09 | 2,766 | +3 |
| 2 days of no change | ||
| 2025-03-06 | 2,763 | +3 |
| 2025-03-05 | 2,760 | +3 |
| 1 days of no change | ||
| 2025-03-03 | 2,756 | +4 |
| 2025-03-02 | 2,753 | +3 |
| 2 days of no change | ||
| 2025-02-27 | 2,747 | +6 |
| 2025-02-26 | 2,743 | +4 |
| 2025-02-25 | 2,738 | +5 |
| 2025-02-24 | 2,733 | +5 |
| 2025-02-23 | 2,729 | +4 |
| 1 days of no change | ||
| 2025-02-21 | 2,726 | +3 |
| 2025-02-20 | 2,724 | +2 |
| 2025-02-19 | 2,720 | +4 |
| 2025-02-18 | 2,716 | +4 |
| 2025-02-17 | 2,713 | +3 |
| 2025-02-16 | 2,708 | +5 |
| 1 days of no change | ||
| 2025-02-14 | 2,707 | +1 |
| 2025-02-13 | 2,702 | +5 |
| 1 days of no change | ||
| 2025-02-11 | 2,697 | +5 |
| 2025-02-10 | 2,695 | +2 |
| 2025-02-09 | 2,690 | +5 |
| 2025-02-08 | 2,689 | +1 |
| 1 days of no change | ||
| 2025-02-06 | 2,683 | +6 |
| 2025-02-05 | 2,678 | +5 |
| 2025-02-04 | 2,676 | +2 |
| 2025-02-03 | 2,674 | +2 |
| 2025-02-02 | 2,667 | +7 |
| 2025-02-01 | 2,665 | +2 |
| 2025-01-31 | 2,662 | +3 |
| 2025-01-30 | 2,655 | +7 |
| 2025-01-29 | 2,651 | +4 |
| 2025-01-28 | 2,649 | +2 |
| 2025-01-27 | 2,646 | +3 |
| 2025-01-26 | 2,643 | +3 |
| 8 days of no change | ||
| 2025-01-17 | 2,627 | +16 |
| 6 days of no change | ||
| 2025-01-10 | 2,609 | +18 |
| 2025-01-09 | 2,604 | +5 |
| 6 days of no change | ||
| 2025-01-02 | 2,590 | +14 |
| 63 days of no change | ||
| 2024-10-30 | 2,438 | +152 |
About
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents directly from within Microsoft Teams.
Customers with ServiceNow Otto and Microsoft 365 Copilot can enable end users to leverage the power of conversational generative AI within Copilot to find knowledge articles and request IT items.
Key Features
- Enable end users to engage with ServiceNow Otto and live agents from within the Microsoft Teams messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
- Enable end users to use Copilot and ServiceNow Otto within Microsoft Teams to search KB articles and catalog items.
- Provide Microsoft 365 Copilot support for both self-configured bot and the Conversational Integration with Microsoft Teams app.
Version History (13)
v10.6.4
2026-10-08 16:35:36
Changed
PRB2080691
In the standard picker card, the placeholder text is "Search text ..." in the first text input box and "Type to Search" in th...
v10.6.3
2026-09-10 19:00:38
Improvements to the:
Product accessibility, particularly screen reader support
Chat experience with live agent(s)
Outgoing message reliability
Pi...
v10.6.0
2026-08-07 21:03:00
NEW Feature(s):
Now Assist in Virtual Agent is now ServiceNow Otto for Virtual Agent!
Feature Enhancements:
When attempting to auto-link users, ...
v10.3.4
2026-06-16 16:35:19
Fixed
Ensure "skip" is honored
Adjustments to Copilot manifests
Resolves issue where LLM conversations would get stuck in the thinking stage
Acci...
v10.3.1
2026-03-12 15:57:19
Fixed: Self-configured bot issue for bots deployed after 10/22/2025 due to tenancy change from Microsoft
Fixed: Supported additional file types in...
v10.3.0
2025-12-11 15:20:39
Minor bug fixes and enhancements
v10.2.0
2025-10-16 14:50:58
Streaming is enabled for Teams and Copilot with the Assistant configuration
Enhancements to the processing and streaming messages
Minor defe...
v10.1.1
2025-09-10 12:09:38
New - Migrated to Custom Engine Agent, a new agent framework from Microsoft that enables end-to-end conversational VA capabilities within Microsof...
v10.0.3
2025-09-10 12:05:34
Minor bug fixes
v10.0.2
2025-07-31 15:31:03
Enhanced the choice picker experience for Microsoft Teams
New native Microsoft Teams components
AI label for Now Assist responses
Feedback ...
+ 3 more versions
ID: 8be385e4776110105d7b3882a910610e · Published: Oct 2026 · Updated: Oct 24, 2026