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Metric Intelligence

Metric Intelligence

by Service-now.com

Capture, explore and analyze metrics data, identifying and indicating anomalies

0 installs 0 reviews v2.8.5 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
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2026-09-09 0 -
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2025-02-23 229 +1
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2025-02-21 226 +2
2025-02-20 225 +1
2025-02-19 223 +2

About

ServiceNow® Metric Intelligence, as part of Agent Client Collector Monitoring, provides the ability to capture, explore and analyze application metrics data, identifying and indicating anomalies. Metric Intelligence generates anomaly alerts which can be promoted to IT alerts and appear on the Service Operations Workspace and Service Health dashboard. You can leverage this analysis to prevent potential service outages.

Metric Intelligence benefits are:

- **Pinpoint disruptions quickly ** by analyzing rich data about your infrastructure performance.
- **Improve productivity ** by automatically creating event rules and thresholds to show existing anomalies.
- **Deliver an intuitive experience** through visualizing infrastructure performance by searching multiple CIs that have the same issues.

Key Features

- Choose metrics for anomaly detection
- Anomaly alert promotion
- Identify control bounds for metrics, including support for seasonality  
- Anomaly scoring and severity mapping
- Anomaly alert explanations
- Static threshold support

Version History (6)
v2.8.5 2026-08-07 19:50:35
Fixed: • A minor issue in the error log registration has been resolved, which previously caused some group alerts to display the metric line chart...
v2.8.0 2026-06-16 16:38:38
Fixed:Minor issue in the error log registration causing some group alerts to present the metric line chart [in Express List, preview panel] with an...
v2.7.11 2025-12-11 11:28:53
New: Kafka metrics connector instance: New Kafka connector to stream time-series metric data from Kafka topics into ServiceNow Metric Intelligence...
v2.7.1 2025-07-31 16:08:08
New - Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.  Changed - N...
v2.6.3 2025-05-01 14:35:40
Changed - The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion
v2.5.3 2024-06-06 12:20:45
Fixed Fixes for translation and localization issues. Added a missing menu item.  Fix auto sync of existing threshold rules with new register...

Support

ID: bd52fc4f5bafe0100a72d01fb681c77a · Published: Aug 2026 · Updated: Sep 09, 2026