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Configurable Workspace for Order Management

Configurable Workspace for Order Management

by Service-now.com

Deliver the best order fulfillment experience with a configurable workspace for Order Management

0 installs 0 reviews v16.0.2 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

The configurable workspace for the Order Management application is a workspace that managers and agents use to capture orders and manage order fulfillment and fallout activities. 

Key Features

- Application menus, lists, and forms for order fulfillment agents and managers.
- Customer order, service order, and fallout landing pages for agents and managers.
- Account information page that shows a 360-degree view of customers.
- Ability to create new, change, and disconnect product and service orders.
- Review pricing adjustments
- Add manual adjustments
- Provide visibility into the cost of the product offering
- Create orders from sold product or product inventory
- Location-based ordering and multi-line copy with option to set an alternate service location
- View the parent and child relationships between order lines within a order with the hierarchical list.
- Create price and quantity ramps for product offerings in orders to define incremental price and quantity changes over time. Product offerings eligible for ramps have the Ramps enabled option and Recurring price method selected.

Version History (13)
v16.0.2 2026-08-07 19:20:09
Minor performance improvements and defect fixes
v15.3.0 2026-08-07 19:05:27
Minor performance improvements and defect fixes
v15.2.1 2026-06-16 16:32:37
New: Support order header and top order line tasks to track and coordinate activities throughout the order life cycle.
v15.2.0 2026-06-16 17:06:47
New: Support order header and top order line tasks to track and coordinate activities throughout the order life cycle.
v15.1.0 2026-05-05 22:46:32
New: Enables involved parties creation on order and order lines with distinct roles such as Bill-To, Ship-To, Partner, Reseller and supports compl...
v15.0.0 2026-03-12 17:20:56
New:  Delta Pricing on Order: Supports pricing and quantity calculations during MACD activities and renewals by deriving changes from e...
v14.1.2 2026-01-20 15:14:21
New: Support move orders via the API, handling product cessation at the existing location and provisioning at the new location.
v14.1.0 2025-12-11 14:35:19
New: Enables order agents to quickly view, add, and edit manual price adjustments for order line items directly from the list view, making it easi...
v13.0.0 2025-10-14 16:03:28
New Support to launch CPQ Configurator
v12.0.0 2025-07-31 16:16:13
New Support for nested objects, arrays, and custom attributes to model complex products. Support for header discounts on the order.

+ 3 more versions

ID: 3885b51e5b2830102dff5e92dc81c7f1 · Published: Aug 2026 · Updated: Sep 09, 2026