logo

NJP

License and Permit Playbook

License and Permit Playbook

by Service-now.com

Simplify and modernize the delivery of licenses and permits, from application to decision.

0 installs 0 reviews v3.12.5 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 8 -8
150 days of no change
2025-11-27 7 +1
132 days of no change
2025-07-17 6 +1
29 days of no change
2025-06-17 4 +2
25 days of no change
2025-05-22 3 +1
124 days of no change
2025-01-17 2 +1
78 days of no change
2024-10-30 1 +1

About

The License and Permit Playbook provides governments with a packaged solution built to simplify and modernize the delivery of licenses and permits—from intake to delivery.

It streamlines the way work flows across multiple teams and guides government workers through the steps needed to quickly and accurately evaluate applications and make determinations.

The Playbook improves constituent experiences by providing applicants with a guided experience that reduces effort and improves transparency throughout the application process.

Key Features

- Provide government workers with guidance to process applications quickly and consistently.
- Empower constituents and businesses to submit digital applications and track their status every step of the way.
- Digitally generate licenses and permits for fast, convenient delivery.
- Monitor the progress of middle-office teams using Public Sector Digital Services (PSDS) data analytics.

Version History (8)
v3.12.6 2026-07-09 16:53:53
Security Fixes
v3.12.5 2026-06-16 16:28:00
Minor release. Added translations. Accessibility enhancements.
v3.12.0 2026-05-05 14:39:28
New  - new playbook activity for gathering optional documents during application intake
v3.11.5 2026-04-09 15:01:40
Fixed: Geographical field values entered by the Service Applicant are now correctly displayed on the Service Applicant Record (PRB2003648) Resolve...
v3.2.2 2026-08-07 18:48:05
Rename the L&P Playbook application to "License and Permit Administration" Fix the defect that field Level Access is blocked for the users in ...
v3.0.6 2025-07-31 16:08:41
Fixed Resolved minor issues with creating a license and permit and price listing of a license and permit
v3.0.4 2025-05-01 18:49:54
New None Changed None Fixed Pre-eligibility questions-related issues  Form display issues  Workflow status indicators showing incorr...
v3.0.3 2025-01-30 16:12:38
Fixed Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.
ID: 50f57c9d93d4f950e3e7b0627cba1045 · Published: Jul 2026 · Updated: Sep 09, 2026