Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 29 | -29 |
| 188 days of no change | ||
| 2025-10-20 | 28 | +1 |
| 17 days of no change | ||
| 2025-10-02 | 27 | +1 |
| 110 days of no change | ||
| 2025-06-13 | 26 | +1 |
| 24 days of no change | ||
| 2025-05-19 | 25 | +1 |
| 34 days of no change | ||
| 2025-04-14 | 24 | +1 |
| 3 days of no change | ||
| 2025-04-10 | 23 | +1 |
| 1 days of no change | ||
| 2025-04-08 | 22 | +1 |
| 33 days of no change | ||
| 2025-03-05 | 21 | +1 |
| 46 days of no change | ||
| 2025-01-17 | 20 | +1 |
| 78 days of no change | ||
| 2024-10-30 | 19 | +1 |
About
Issue Auto Resolution for HR enables AI-powered HR case resolution and escalation using pre-trained models. The application provides capabilities to auto-resolve high-volume, non-critical HR cases and escalates sensitive or critical cases for agent assistance.
Key Features
**Auto-Resolution of Non-Critical HR Cases**
Issue Auto Resolution for HR enables faster resolution of routine HR cases by instantly providing employees with relevant self-service content in various channels. This release supports the ServiceNow Portal, Microsoft Teams, SMS, and Virtual Agent (web) response channels.
By automating the self-service of non-critical HR cases, Issue Auto Resolution for HR ensures that agents can focus on cases that need a high-touch experience or manual assistance.
**Escalation of Critical Cases**
Issue Auto Resolution for HR ensures that critical or sensitive cases are brought to an agent's attention for immediate assistance.
**Feedback and Learning**
Issue Auto Resolution for HR framework provides the ability to capture feedback on AI predictions and recommendations from employees and HR agents. The feedback can be used to train the machine-learning models so that the application gets smarter with time.
**IAR for HR Dashboard **
IAR for HR Dashboard allows administrators to monitor IAR success metrics providing details of auto-resolved cases by IAR and estimated cost and time savings.