ServiceNow Voice UI components
Call Recording, Transcription and Sentiment analysis integrated into ServiceNow Voice Workspace.
0 installs
0 reviews
v3.8.4
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
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| 2026-09-09 | 0 | - |
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About
ServiceNow Voice UI components is a required app for ServiceNow Voice Core.
Key Features
- Call Analysis Related Item for Agent and Manager Workspaces
- Call Sentiment Analysis Sidebar component for Amazon Connect
Version History (7)
v3.8.4
2026-08-07 19:26:29
Changed:
Updated security directives.
v3.8.0
2026-02-06 01:46:37
New in this Release:
Security updates is replacing admin role with plugin specific admin role (sn_cti_core.admin)
v3.7.4
2025-07-31 15:52:26
Fixed in this release:
The call recording and transcript in the 'Call Analysis' tab of the interaction record no longer fails when the transcript ...
v3.7.3
2025-05-01 14:46:57
New: Security updates
v3.6.0
2025-01-30 16:18:56
Fix in this Release:
Internal security fix
v3.5.1
2024-06-06 13:24:14
Fixed
The old content on the Call Analysis tab clears when a new call log is selected from the drop down menu
v3.5.0
2024-02-01 16:43:47
New
Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
The setup guide includes an option for Amazon ...
Support
ID: b6aabb37dfc6fd8a190a908b3f2b0992 · Published: Aug 2026 · Updated: Sep 09, 2026