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GRC: Crisis Management

GRC: Crisis Management

by Service-now.com

Exercise/activate continuity plans; monitor recovery tasks during crisis.

0 installs 0 reviews v11.0.4 Scoped Application Free-ish (consumes 11 tables) 11 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Environmental and other threats have the potential to impact key facilities, personnel, and transportation networks. Crisis management provides capabilities for Crisis Managers and Business Continuity Managers to periodically exercise plans during normal operations to ensure that plans are up-to-date and accurate. Additionally, Crisis Management provides the capabilities to activate Business Continuity and Disaster Recovery plans during an actual crisis event.

Outcomes include:

- Periodic exercises of Business Continuity and Disaster Recovery plans to ensure effectiveness and identify potential gaps
- Identification of at-risk facilities and personnel
- Activation of business continuity plans
- Monitoring ongoing recovery task completion during a crisis event

 

Key Features

The Crisis Management application within BCM features:

- Tabletop exercises and simulations of crisis events
- Tracking of lessons learned and recovery gaps
- Business Continuity Plan activation
- Event task assignment and progress monitoring

Version History (9)
v11.0.4 2026-08-07 19:41:13
MRA Security EnhancementsStrengthened authorization validation within Multiple Record Association (MRA) workflows to improve security and ensure th...
v11.0.2 2026-06-16 16:38:04
**New** • Import and export of event tasks is now supported. Users can import event tasks from Excel files.• Users can now quickly add recovery tas...
v9.1.8 2026-08-07 19:26:27
MRA Security EnhancementsStrengthened authorization validation within Multiple Record Association (MRA) workflows to improve security and ensure th...
v9.1.5 2026-03-12 15:42:30
Security fix in MRA record addition: Post this fix, the user will be able create new rows in the related list table.
v9.1.4 2025-12-11 12:48:52
  New Cross plan task dependency Recovery tasks inside Business Continuity Plan (BCP) can now be linked to tasks from other plans, provided...
v9.0.4 2025-07-31 15:45:43
New: Avoid duplicate event tasks by grouping similar event tasks Manage action items for ad-hoc tasks and threat assessments
v8.1.2 2025-06-06 01:30:27
Fixed: PDF generation is not working correctly when Hungarian characters are used
v8.1.1 2025-05-01 18:47:55
New: Progress bar added for update dependencies in events Fixed: Dependencies are missing from the list for the recovery task Element definition...
v8.0.3 2025-01-30 15:34:16
New: Added wbs order for event tasks Added related assets from related plans When a plan is added to event, customer should be able to see all the...
ID: 745c90e51bc85010593876a61a4bcb31 · Published: Aug 2026 · Updated: Sep 09, 2026