ServiceNow's Compliance case management solution helps customers manage their compliance cases, such as policy and regulatory violations, complaints, and more. Collaborate with key stakeholders to perform assessments, investigation tasks, and other actions to effectively manage compliance cases. Additionally, analyze the causes and consequences as part of the post-case review process.

**Compliance Requests : **

- Employees can raise compliance request and contact the compliance team through “Employee Center”.
- Compliance team analyzes the request, identifies related policies and controls, and obtains additional approvals if necessary.
- Compliance request configurations: 5 active compliance requests, each with dedicated workflows to manage compliance specific inquiries and approvals related to policy improvements. Each request type can be configured with the following dedicated elements:  
- Workflow 
- Form view (Show hide fields based on request type) 
- Assignment rules (To assign an analyst to a compliance request )
- Approval workflow:
- Any approvers
- All approvers
- Specific percentage of users to approve

**Compliance Case :**

- Employees can report event or policy violations encountered and contact the compliance team through “Employee Center”.
- APIs to create and update compliance cases from various sources, such as ServiceNow Apps (Security Incident Response, IT Incidents, HR Cases) and 3rd-party integrations.
- Compliance team analyzes the case, conducts investigations, and collaborates with various teams by creating and assigning case tasks.
- Compliance case configurations: 5 active compliance case types, each with dedicated workflows to manage policy and regulatory violations use cases. Each case type can be configured with the following dedicated elements:
- Workflow 
- Form view (Show hide fields based on case types) 
- Assignment rules (To assign an analyst to a compliance case)
- Assessment templates

GRC Compliance Case Management Advanced provides users with access to create dedicated workflows for managing up to 5 case types and 5 request types.