Conversational SMS Integration with Twilio
Interact directly with Now Assist and live agents from within SMS.
0 installs
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v4.3.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-10-24 (0 installs)
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About
Enable end users to create and manage ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents through SMS.
Key Features
- Enable end users to engage with ServiceNow Otto and live agents from within an SMS messaging app.
- Send timely notifications to update users on request status and changes to ServiceNow data changes.
Version History (3)
v4.3.0
2026-10-08 16:35:30
NEW
Introducing LLM conversations with Conversational SMS Integration with Twilio
Leverage the power of Now Assist Virtual Agent and synthesized...
v4.2.4
2025-12-11 15:18:50
Minor bug fixes and enhancements.
v4.2.0
2024-11-07 17:09:49
Minor bug fixes
ID: 96db2328771700105d7b3882a91061ab · Published: Oct 2026 · Updated: Oct 24, 2026