logo

NJP

Legal Request Management

Legal Request Management

by Service-now.com

Submit, prioritize and track legal service requests with ease

0 installs 0 reviews v10.3.0 Scoped Application Free-ish (consumes 50 tables) 50 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 153 -153
86 days of no change
2026-01-30 152 +1
48 days of no change
2025-12-12 151 +1
8 days of no change
2025-12-03 150 +1
1 days of no change
2025-12-01 149 +1
7 days of no change
2025-11-23 148 +1
8 days of no change
2025-11-14 147 +1
1 days of no change
2025-11-12 144 +3
2025-11-11 143 +1
3 days of no change
2025-11-07 142 +1
2025-11-06 141 +1
2025-11-05 139 +2
2025-11-04 137 +2
1 days of no change
2025-11-02 136 +1
4 days of no change
2025-10-28 135 +1
1 days of no change
2025-10-26 134 +1
2 days of no change
2025-10-23 133 +1
1 days of no change
2025-10-21 132 +1
2025-10-20 131 +1
2025-10-19 130 +1
4 days of no change
2025-10-14 129 +1
4 days of no change
2025-10-09 128 +1
2 days of no change
2025-10-06 127 +1
3 days of no change
2025-10-02 126 +1
1 days of no change
2025-09-30 125 +1
12 days of no change
2025-09-17 124 +1
22 days of no change
2025-08-25 123 +1
2 days of no change
2025-08-22 122 +1
2 days of no change
2025-08-19 121 +1
5 days of no change
2025-08-13 120 +1
2 days of no change
2025-08-10 119 +1
3 days of no change
2025-08-06 118 +1
2025-08-05 116 +2
1 days of no change
2025-08-03 115 +1
9 days of no change
2025-07-24 114 +1
2 days of no change
2025-07-21 113 +1
2 days of no change
2025-07-18 112 +1
2025-07-17 111 +1
1 days of no change
2025-07-15 110 +1
5 days of no change
2025-07-09 109 +1
5 days of no change
2025-07-03 108 +1
2025-07-02 107 +1
2 days of no change
2025-06-29 106 +1
12 days of no change
2025-06-16 105 +1
2 days of no change
2025-06-13 104 +1
5 days of no change
2025-06-07 103 +1
3 days of no change
2025-06-03 102 +1
17 days of no change
2025-05-16 101 +1
2025-05-15 100 +1
4 days of no change
2025-05-10 99 +1
2025-05-09 97 +2
2025-05-08 96 +1
2025-05-07 95 +1
1 days of no change
2025-05-05 93 +2
1 days of no change
2025-05-03 92 +1
2025-05-02 87 +5
1 days of no change
2025-04-30 85 +2
4 days of no change
2025-04-25 84 +1
1 days of no change
2025-04-23 82 +2
2025-04-22 81 +1
5 days of no change
2025-04-16 80 +1
1 days of no change
2025-04-14 78 +2
4 days of no change
2025-04-09 77 +1
4 days of no change
2025-04-04 76 +1
2025-04-03 74 +2
2025-04-02 71 +3
1 days of no change
2025-03-31 69 +2
2025-03-30 68 +1
15 days of no change
2025-03-14 67 +1
3 days of no change
2025-03-10 66 +1
2025-03-09 65 +1
11 days of no change
2025-02-25 64 +1
1 days of no change
2025-02-23 63 +1
2 days of no change
2025-02-20 62 +1

About

The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process through configurable forms and workflows, driven by the centralized self-service Employee Center. The solution helps identify, assess, and route requests to legal team members on behalf of the business, ensuring that all parties remain informed throughout the process.

Key Features

- Configurable intake forms for different types of legal workflow requests.
- Automated routing is based on defined rules and SLAs.
- Legal Knowledge Base for employees looking for common legal help and policies, and for the legal department to ensure standard legal processes are being followed.
- Reports and dashboards to monitor and track legal demand and service delivery trends.
- Out-of-the-box taxonomy is included with the Employee Center.
- Integration with cloud document storage services like Box, OneDrive, Google Drive, and iManage to store and link legal request documents.
- Catalog Builder for the creation and deployment of simple legal intake forms and routing rules.

Version History (13)
v10.3.0 2026-08-07 20:01:11
New Changed ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery. ...
v10.2.0 2026-07-09 17:16:03
New Resolution time for legal requests is now calculated automatically based on calendar duration and terminal state. Changed Fixed Security f...
v10.1.4 2026-06-16 16:27:41
New Changed The platform_ml_read ACL on legal tables has been removed as part of a role cleanup, simplifying permission management. Enhanced UI f...
v10.0.10 2026-05-05 14:48:07
New Changed Fixed Minor fixes. Removed
v10.0.6 2026-04-09 14:52:28
New Changed Fixed Installing the Legal Request Management plugin no longer changes the visibility and scope settings of the workspace view. The s...
v10.0.3 2026-03-12 15:31:41
New Attorney Client Privilege enables legal fulfiller to designate legal requests as privileged and confidential. Attorney Client Privilege restr...
v9.2.2 2026-01-20 14:46:40
New Changed Fixed Resolved RCA so that legal request details are visible to Gifts and Entertainment approver in Employee Center. Removed
v9.2.0 2025-12-11 12:07:13
New Changed Security enhancements.  Fixed Resolved the External storage(Google Drive) permission issues related to collaborator on legal ...
v9.1.1 2025-09-10 12:14:26
New Create ACLs for AI agents and agentic workflows to customize who can discover and trigger AI agents and agentic workflows. Changed None ...
v9.0.0 2025-07-31 16:23:28
New None. Changed None. Fixed The “Interview Details” section was incorrectly displayed even when the matter type was set to “Data Collecti...

+ 3 more versions

Support

ID: 98add2f1b30313007a6de81816a8dc30 · Published: Aug 2026 · Updated: Sep 09, 2026