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Performance Analytics Content Pack for Public Sector Digital Services

Performance Analytics Content Pack for Public Sector Digital Services

by Service-now.com

Performance measurement dashboards including KPIs and benchmarks

0 installs 0 reviews v2.0.3 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -
134 days of no change
2026-04-27 12 -12
150 days of no change
2025-11-27 11 +1
43 days of no change
2025-10-14 10 +1
88 days of no change
2025-07-17 9 +1
55 days of no change
2025-05-22 8 +1
27 days of no change
2025-04-24 7 +1
62 days of no change
2025-02-20 6 +1

About

Performance Analytics Content Pack for Public Sector Digital Services provides KPIs and benchmarks to measure the performance of services being provided to constituents. Metrics include: 

- Most popular request(s)
- Average response rate
- Distribution of requests by type
- Average resolution rate 
- Services with fastest and slowest performance

Key Features

Dashboards for:

- Constituent Services Overview
- Service Offered Performance Overview
-  

Version History (1)
v2.0.3 2024-09-10 15:03:49
New The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics​​. Next Experience is a Now Platform feature that i...
ID: 7800c36853ca01109ffbddeeff7b128a · Published: Sep 2024 · Updated: Sep 09, 2026