Postmaster AI provides a simple, point-and-click interface for managing how ServiceNow manages and routes inbound email.

With Postmaster, you can say goodbye to complicated scripting and empower your administrators to quickly and easily adjust inbound email routing to accommodate your changing business needs.

Postmaster can analyze any portion of an incoming email to route it to the correct task type and group for action, enriching the task with content according to your configuration. You can even trigger Service Catalog orders via email, automating self-service & freeing your technicians for higher-value efforts.

Postmaster utilizes AI intelligence to provide concise email summary and draft replies for the quickest, most effective triage & response.

Postmaster AI enables intelligent routing of inbound emails to tasks:

- Multiple ordered Email Routing Rules can be configured to determine routing behavior
- Use conditions such as 'Recipient is' or 'Body contains' to route intelligently
- From inbound emails, create records on any task-based table
- Leverage AI to summarize inbound email for quicker triage
- Automatically apply a chosen template to any created record
- Script custom mappings from email to the created record
- Configure where the 'subject' and 'body' of the email should be copied
- For Service Catalog order creation, automatically apply a Catalog item and generate the appropriate REQ\>RITM hierarchy
- Automatically map email contents to populate form fields or Catalog variables
- Let AI draft email replies for quicker, more effective response

_Benefits Include:_

- _Simplified inbound email maintenance_
- _AI intelligence improves speed of triage & quality of response_
- _Intelligent routing to tasks to eliminate manual effort_
- _Quick reaction to changing business email requirements_
- _Decreased costly configuration & scripting errors_