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Service Graph Connector for Observability - Dynatrace

Service Graph Connector for Observability - Dynatrace

by Service-now.com

Create effective Service Maps using Dynatrace Classic

0 installs 0 reviews v1.15.0 Scoped Application Free (integration tables[42] not counted) 42 tables
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Important: This store application supports Dynatrace Classic (v1/v2 APIs) and and is intended for Dynatrace Managed (self‑hosted) or legacy SaaS environments. Customers using or upgrading to the latest Dynatrace 3rd-generation SaaS platform should use the new Service Graph Connector for Dynatrace SaaS. 

The Service Graph Connector for Observability - Dynatrace imports the following types of data from Dynatrace to ServiceNow CMDB:  

- Hosts
- Processes
- Services
- Applications

A Service Map is created using the relationship between various applications, application services, and infrastructure elements. 

(Optional) This version also adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs. As additional contentual enrichment information for the events, metrics and logs are also imported and associated with the events.

 

 

Key Features

- Accurately classifies Dynatrace output into the appropriate CI classes: Application, Application Services, and Servers.
- Eliminates superfluous data that would otherwise clutter the Service Maps. 
- Enriches events using log and metric data from Dynatrace.

Version History (7)
v1.15.0 2026-06-16 16:59:16
Changed Enhanced CMDB data quality with richer host attributes, such as MAC address, serial number, manufacturer, model, CPU, OS version, and vir...
v1.14.1 2026-03-12 15:38:52
Changed Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with c...
v1.13.2 2025-12-26 14:53:45
Fixed Migrated Host, Application, Process, Process Group, Service, Custom Application, and Application Relationship from DataStreams to Flow Desig...
v1.13.1 2025-09-10 12:01:10
Fixed Addressed errors caused by payloads larger than 32 MB. Added missing tags for Kubernetes data. Bug fixes and other minor improvements.
v1.13.0 2025-07-31 16:00:06
New Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion. Added support for ing...
v1.12.0 2025-05-01 19:15:13
New Support for setting up and monitoring connections using SGC Central. New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save th...
v1.11.0 2024-12-05 15:39:34
New Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table. Added abi...
ID: 878f63d9072860107add6a77c4a93520 · Published: Jun 2026 · Updated: Sep 09, 2026