Aria Billing Studio streamlines the lead-to-cash-to-care cycle from within ServiceNow, enhancing both revenue generation & customer experience. It minimizes the need for reps to swivel chair between systems for order capture, order fulfillment, billing & invoicing, and servicing of customers thereby significantly improving operational efficiency. This integrated solution of ServiceNow CRM (SOM/CSM) and Aria Billing Cloud delivers a comprehensive end-to-end solution that simplifies the Sales, Ordering and In-life Service processes and drives customer loyalty. 

Aria Billing Studio enables Customer Service Representatives (CSRs) to investigate customer subscriptions, invoices, and usage details processed by Aria Billing Cloud directly from ServiceNow Customer Service Management (CSM) and Sales and Order Management (SOM). They can subsequently manage invoice disputes and write-offs, handle cash and service credits, process payment refunds, and seamlessly deep link into Aria for advanced account management tasks to augment ServiceNow's scope. 

These capabilities are also available to ServiceNow industry-specific products, including Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). 

Since typically 40%-60% of customer service inquiries relate to billing and account issues, it is crucial for ServiceNow CSRs to have comprehensive access and management of billing related aspects of customer accounts to address customer questions effectively.

Aria Billing Studio is an integration suite built on the Now platform that delivers a native ServiceNow Experience via ServiceNow UIs, Remote Tables, and the Integration Hub to Aria Billing Cloud for a single, seamless ServiceNow billing experience.

Aria enables enterprises to automate complex usage and subscription billing models in an agile market environment. Aria Billing Cloud, which incorporates predictive and generative AI to help enterprises scale productivity and personalization, is top-rated by leading research firms. Innovative enterprises including Bell Canada, Superloop, Telefonica UGG, Panasonic Avionics and Blackfoot depend on Aria to accelerate revenue growth, reduce customer churn, and lower the cost to serve. 

For more information see www.ariasystems.com

Key New Features include:

- Support multiple Quantity values for:

- Product Inventories – creates multiple subscriptions on the account
- Sold Products: Subscription units- creates multiple subscription units
- Sold Products: Add-On units- creates multiple add-on units

- Support Multiple different NSOs (non-subscription offerings) on the same order
- Support Custom Pricing/Price Overrides on:

- Subscriptions
- Add-Ons
- Standalone NSOs

- Display of Voided Invoices
- Additional contact address, and client account id fields
- Automated creation of Aria Catalog Mapping Records during product catalog sync to facilitate ordering 

Existing Features include:

- Creation of new SN product offers and hierarchies synched from ServiceNow to Aria plans and services.
- Migration of existing SN product offers and hierarchies synched to Aria plans and services.
- Support for service types:

- Recurring
- Recurring Arrears
- Activation fees
- Order-based

- Support multiple currency rate schedules
- Viewing detailed information on subscriptions and add-ons.
- Investigating subscription bills and related service usage.
- Seeing exactly what the customer sees on their bill.
- Analyzing service usage to make appropriate recommendations and changes.
- The application and management of dispute holds and write-offs on invoices.
- The creation, management, and display of cash and service credits.
- The creation, management, and display of refunds on payments.
- The ability to deep link into Aria to perform account management activities not yet available in ServiceNow.
- Creation of new Aria Billing accounts

- Subscriptions and add-ons
- Non-subscription offering
- Account hierarchy
- Billing options, statement formats, dates
- Payment terms and dunning process options

- Modification of existing accounts including updates to:

- Account information
- Subscriptions/add-ons/rate schedules
- Statuses
- Billing/dunning/payment information
- Payment responsibility on account hierarchy
- Application and cancellation of discount coupons
- Application and cancellation of Aria contracts
- Making a payment

Once a ServiceNow account is linked to a billing account in Aria Billing Cloud, the critical billing and payment data is available for any relevant ServiceNow activity to care for that customer.