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Predictive Intelligence for Legal Service Delivery

Predictive Intelligence for Legal Service Delivery

by Service-now.com

Get more done with machine learning-powered predictions and recommendations for categorization (field predictions) of Legal Requests and Matters.

0 installs 0 reviews v1.3.0 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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Date Install Count Change
2026-09-09 0 -

About

Predictive Intelligence for Legal Service Delivery increases productivity for legal fulfillers and reduces resolution time of legal requests and matters with machine learning that classifies information such as subcategory and assignment group.

Machine learning models trained on your organization's historical legal requests and matters are used to predict new submissions and updates to existing ones. Legal fulfillers are presented with the results and a confidence score to enable quicker decision-making there by reducing the triage burden.

Additionally, use Advanced Work Assignment for Legal Service Delivery for automatic assignment.

 

 

 

Key Features

- Use the machine learning model for categorizing legal requests and matters, by automatically updating or recommending values for subcategory fields based on content in short description and description.
- Similarly, utilize the machine learning model to fill or recommend values for assignment group based on content in subcategory, short description and description.
- Based on the model performance and impact, edit your model, train the model again and redeploy the model for better performance.

Version History (3)
v1.3.0 2026-06-16 16:28:07
New Changed Security enhancements Fixed Removed
v1.2.0 2025-12-11 12:07:16
New Changed Security enhancements Fixed Removed
v1.1.2 2024-11-07 15:55:20
New Changed Fixed Localization fixes Removed

Support

ID: cb95a8cd83354e10b2a85820ceaad319 · Published: Jun 2026 · Updated: Sep 09, 2026