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GRC: Business Impact Analysis

GRC: Business Impact Analysis

by Service-now.com

Prioritize critical business functions and identify dependencies

0 installs 0 reviews v11.0.4 Scoped Application Free-ish (consumes 13 tables) 13 tables
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

While not all business processes are critical, many of them are and may result in significant financial, reputational, or legal losses if disrupted. Business impact analysis (BIA) is a structured process to prioritize critical business functions and identify key dependencies on IT, facilities, personnel, and other assets. 

BIA outcomes include: 

- Prioritize an inventory of critical services, processes, applications, third parties, and physical locations.
- Quantify the impact of disruptions to set recovery time objectives (RTO) and recovery point objectives (RPO).
- Create dependency maps to prioritize tasks, develop recovery strategies, and allocate resources.

 

Key Features

Key features of the Business Impact Analysis application include:

- Business Impact Analysis (BIA) workflow
- Configurable BIA Templates, Impact Categories, Recovery Time Objective, Recovery Point Objective, and Recovery Tier Calculations
- Dependency assessments
- Native integration with ServiceNow CMDB business process and application inventories
- Out-of-the box SLAs to manage due dates and notifications

Version History (9)
v11.0.4 2026-08-07 19:41:35
MRA Security EnhancementsStrengthened authorization validation within Multiple Record Association (MRA) workflows to improve security and ensure th...
v11.0.2 2026-06-16 16:38:34
**New** * Overview pages now display stepper and descriptions for BIA/Plan and Event records. All users can view enhanced overview pages with stepp...
v10.0.2 2026-08-07 19:39:31
MRA Security Enhancements:Strengthened authorization validation within Multiple Record Association (MRA) workflows to improve security and ensure t...
v10.0.0 2026-03-12 15:55:54
Localization and breadcrumb fixes in list view.
v9.1.2 2025-12-11 12:52:11
New Added Finalized RTO field to replace and consolidate previous RTO and Adjusted RTO (Same change for RPO) Changed Changed charts and list c...
v9.0.1 2025-07-31 15:45:37
New: Generate the Word report using the template using the Report Generation API and UI actions with pop-up to select template Create Word templat...
v8.1.2 2025-06-06 01:30:32
Fixed: PDF generation is not working correctly when Hungarian characters are used
v8.1.1 2025-05-01 18:48:04
Updated: Added a progress bar for 'Update dependencies' in BIA Add 'View progress' button in Dependencies screen Enhanced BIA approval flow with r...
v8.0.3 2025-01-30 15:37:19
New: Integrated Business impact analysis with Smart Assessment Engine BIA can use either Smart Assessment Engine or legacy impact analysis questio...
ID: d913c81313ea40103423f8fed144b044 · Published: Aug 2026 · Updated: Sep 09, 2026