The Tag-Based Alert Clustering Engine app is a zero-code solution that simplifies alert grouping and performs alert correlation without requiring a CMDB, model training, or fine-tuning. Its tag-based clustering capability enables immediate alert grouping upon activation and operates in parallel with existing ServiceNow alert correlation algorithms.

The Tag-Based Alert Clustering Engine app enables the Event Management admin to define meaningful tags sourced from alerts and CI information. The admin can specify whether the tags should use exact matching or fuzzy logic (text similarity), allowing the system to automatically cluster related alerts within a configurable time window—without relying on topology information or extended learning cycles.