Conversational SMS Service Channel
ServiceNow® Workspace Agent Experience for SMS Service Channel
0 installs
0 reviews
v2.0.23
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
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| 2026-09-09 | 0 | - |
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| 2024-10-30 | 45 | +4 |
About
The Conversational SMS Service Channel app adds SMS as an Advanced Work Assignment service channel for routing and assignment. With the app, agents can provide support on long-running SMS conversation channels.
Key Features
Adds SMS Service Channel to Advanced Work Assignment configuration.
Version History (4)
v2.0.23
2026-03-12 16:02:02
Translation updates
v2.0.22
2025-12-11 15:21:32
Internal version fixes
v2.0.21
2025-07-31 15:32:38
New
Changed
Fixed
Bug fixes
Removed
v2.0.19
2025-01-30 13:49:43
Fixed defect.
ID: 8540f75153401010dfd2ddeeff7b1237 · Published: Mar 2026 · Updated: Sep 09, 2026