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v4.6.2
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 1,109 | -1,109 |
| 160 days of no change | ||
| 2025-11-17 | 1,108 | +1 |
| 3 days of no change | ||
| 2025-11-13 | 1,107 | +1 |
| 2 days of no change | ||
| 2025-11-10 | 1,106 | +1 |
| 1 days of no change | ||
| 2025-11-08 | 1,105 | +1 |
| 2025-11-07 | 1,103 | +2 |
| 2 days of no change | ||
| 2025-11-04 | 1,101 | +2 |
| 3 days of no change | ||
| 2025-10-31 | 1,099 | +2 |
| 2025-10-30 | 1,097 | +2 |
| 2025-10-29 | 1,094 | +3 |
| 1 days of no change | ||
| 2025-10-27 | 1,090 | +4 |
| 2025-10-26 | 1,086 | +4 |
| 5 days of no change | ||
| 2025-10-20 | 1,083 | +3 |
| 3 days of no change | ||
| 2025-10-16 | 1,082 | +1 |
| 2025-10-15 | 1,080 | +2 |
| 2 days of no change | ||
| 2025-10-12 | 1,079 | +1 |
| 2 days of no change | ||
| 2025-10-09 | 1,077 | +2 |
| 2025-10-08 | 1,076 | +1 |
| 2025-10-07 | 1,075 | +1 |
| 4 days of no change | ||
| 2025-10-02 | 1,073 | +2 |
| 1 days of no change | ||
| 2025-09-30 | 1,070 | +3 |
| 2025-09-29 | 1,068 | +2 |
| 2025-09-28 | 1,066 | +2 |
| 1 days of no change | ||
| 2025-09-26 | 1,065 | +1 |
| 1 days of no change | ||
| 2025-09-24 | 1,064 | +1 |
| 1 days of no change | ||
| 2025-09-22 | 1,062 | +2 |
| 2 days of no change | ||
| 2025-09-19 | 1,061 | +1 |
| 2025-09-18 | 1,060 | +1 |
| 2025-09-17 | 1,059 | +1 |
| 2025-09-16 | 1,057 | +2 |
| 2025-09-15 | 1,053 | +4 |
| 2025-09-14 | 1,052 | +1 |
| 1 days of no change | ||
| 2025-09-12 | 1,050 | +2 |
| 1 days of no change | ||
| 2025-09-10 | 1,046 | +4 |
| 1 days of no change | ||
| 2025-09-08 | 1,045 | +1 |
| 3 days of no change | ||
| 2025-09-04 | 1,043 | +2 |
| 2025-09-03 | 1,041 | +2 |
| 2025-09-02 | 1,039 | +2 |
| 2025-09-01 | 1,038 | +1 |
| 2025-08-31 | 1,037 | +1 |
| 2 days of no change | ||
| 2025-08-28 | 1,035 | +2 |
| 2025-08-27 | 1,033 | +2 |
| 2025-08-26 | 1,031 | +2 |
| 1 days of no change | ||
| 2025-08-24 | 1,030 | +1 |
| 2 days of no change | ||
| 2025-08-21 | 1,028 | +2 |
| 2025-08-20 | 1,025 | +3 |
| 3 days of no change | ||
| 2025-08-16 | 1,023 | +2 |
| 1 days of no change | ||
| 2025-08-14 | 1,021 | +2 |
| 2025-08-13 | 1,019 | +2 |
| 2025-08-12 | 1,018 | +1 |
| 2025-08-11 | 1,015 | +3 |
| 2025-08-10 | 1,012 | +3 |
| 1 days of no change | ||
| 2025-08-08 | 1,011 | +1 |
| 2025-08-07 | 1,009 | +2 |
| 2025-08-06 | 1,007 | +2 |
| 2025-08-05 | 1,005 | +2 |
| 2025-08-04 | 1,002 | +3 |
| 2 days of no change | ||
| 2025-08-01 | 1,001 | +1 |
| 2025-07-31 | 999 | +2 |
| 2025-07-30 | 997 | +2 |
| 2025-07-29 | 994 | +3 |
| 1 days of no change | ||
| 2025-07-27 | 993 | +1 |
| 2025-07-26 | 992 | +1 |
| 2 days of no change | ||
| 2025-07-23 | 990 | +2 |
| 2 days of no change | ||
| 2025-07-20 | 989 | +1 |
| 1 days of no change | ||
| 2025-07-18 | 987 | +2 |
| 1 days of no change | ||
| 2025-07-16 | 985 | +2 |
| 2025-07-15 | 984 | +1 |
| 2025-07-14 | 982 | +2 |
| 2 days of no change | ||
| 2025-07-11 | 980 | +2 |
| 2025-07-10 | 979 | +1 |
| 2025-07-09 | 978 | +1 |
| 2025-07-08 | 977 | +1 |
| 3 days of no change | ||
| 2025-07-04 | 976 | +1 |
| 2025-07-03 | 973 | +3 |
| 2 days of no change | ||
| 2025-06-30 | 972 | +1 |
| 2025-06-29 | 970 | +2 |
| 2 days of no change | ||
| 2025-06-26 | 967 | +3 |
| 1 days of no change | ||
| 2025-06-24 | 963 | +4 |
| 2025-06-23 | 961 | +2 |
| 2025-06-22 | 960 | +1 |
| 2 days of no change | ||
| 2025-06-19 | 959 | +1 |
| 2025-06-18 | 957 | +2 |
| 1 days of no change | ||
| 2025-06-16 | 954 | +3 |
| 2025-06-15 | 952 | +2 |
| 1 days of no change | ||
| 2025-06-13 | 951 | +1 |
| 2025-06-12 | 949 | +2 |
| 2025-06-11 | 947 | +2 |
| 2025-06-10 | 946 | +1 |
| 2025-06-09 | 945 | +1 |
| 2025-06-08 | 943 | +2 |
| 2025-06-07 | 942 | +1 |
| 1 days of no change | ||
| 2025-06-05 | 941 | +1 |
| 2025-06-04 | 940 | +1 |
| 1 days of no change | ||
| 2025-06-02 | 939 | +1 |
| 2025-06-01 | 937 | +2 |
| 2025-05-31 | 936 | +1 |
| 2025-05-30 | 935 | +1 |
| 2025-05-29 | 933 | +2 |
| 2025-05-28 | 932 | +1 |
| 2025-05-27 | 929 | +3 |
| 2025-05-26 | 928 | +1 |
| 2025-05-25 | 927 | +1 |
| 2 days of no change | ||
| 2025-05-22 | 926 | +1 |
| 5 days of no change | ||
| 2025-05-16 | 925 | +1 |
| 1 days of no change | ||
| 2025-05-14 | 922 | +3 |
| 2025-05-13 | 921 | +1 |
| 2025-05-12 | 917 | +4 |
| 2025-05-11 | 916 | +1 |
| 2 days of no change | ||
| 2025-05-08 | 913 | +3 |
| 2025-05-07 | 911 | +2 |
| 2025-05-06 | 910 | +1 |
| 2025-05-05 | 908 | +2 |
| 2025-05-04 | 906 | +2 |
| 1 days of no change | ||
| 2025-05-02 | 903 | +3 |
| 1 days of no change | ||
| 2025-04-30 | 898 | +5 |
| 2025-04-29 | 896 | +2 |
| 2025-04-28 | 893 | +3 |
| 3 days of no change | ||
| 2025-04-24 | 892 | +1 |
| 2025-04-23 | 889 | +3 |
| 2025-04-22 | 888 | +1 |
| 2025-04-21 | 886 | +2 |
| 1 days of no change | ||
| 2025-04-19 | 885 | +1 |
| 2025-04-18 | 884 | +1 |
| 2025-04-17 | 882 | +2 |
| 2025-04-16 | 881 | +1 |
| 1 days of no change | ||
| 2025-04-14 | 880 | +1 |
| 2025-04-13 | 879 | +1 |
| 2 days of no change | ||
| 2025-04-10 | 877 | +2 |
| 2025-04-09 | 875 | +2 |
| 1 days of no change | ||
| 2025-04-07 | 873 | +2 |
| 2025-04-06 | 871 | +2 |
| 1 days of no change | ||
| 2025-04-04 | 869 | +2 |
| 2025-04-03 | 868 | +1 |
| 2025-04-02 | 863 | +5 |
| 2025-04-01 | 861 | +2 |
| 2025-03-31 | 860 | +1 |
| 2 days of no change | ||
| 2025-03-28 | 858 | +2 |
| 1 days of no change | ||
| 2025-03-26 | 857 | +1 |
| 2025-03-25 | 855 | +2 |
| 2025-03-24 | 853 | +2 |
| 2025-03-23 | 852 | +1 |
| 4 days of no change | ||
| 2025-03-18 | 844 | +8 |
| 2025-03-17 | 842 | +2 |
| 2025-03-16 | 841 | +1 |
| 2 days of no change | ||
| 2025-03-13 | 839 | +2 |
| 2025-03-12 | 835 | +4 |
| 2025-03-11 | 834 | +1 |
| 2025-03-10 | 831 | +3 |
| 1 days of no change | ||
| 2025-03-08 | 830 | +1 |
| 1 days of no change | ||
| 2025-03-06 | 828 | +2 |
| 2025-03-05 | 827 | +1 |
| 2025-03-04 | 825 | +2 |
| 2025-03-03 | 824 | +1 |
| 2025-03-02 | 823 | +1 |
| 3 days of no change | ||
| 2025-02-26 | 820 | +3 |
| 2025-02-25 | 818 | +2 |
| 2025-02-24 | 814 | +4 |
| 2025-02-23 | 811 | +3 |
| 1 days of no change | ||
| 2025-02-21 | 810 | +1 |
| 2025-02-20 | 809 | +1 |
| 2 days of no change | ||
| 2025-02-17 | 808 | +1 |
| 2025-02-16 | 805 | +3 |
| 2 days of no change | ||
| 2025-02-13 | 803 | +2 |
| 1 days of no change | ||
| 2025-02-11 | 802 | +1 |
| 1 days of no change | ||
| 2025-02-09 | 800 | +2 |
| 1 days of no change | ||
| 2025-02-07 | 799 | +1 |
| 2025-02-06 | 797 | +2 |
| 1 days of no change | ||
| 2025-02-04 | 795 | +2 |
| 1 days of no change | ||
| 2025-02-02 | 794 | +1 |
| 1 days of no change | ||
| 2025-01-31 | 793 | +1 |
| 2025-01-30 | 789 | +4 |
| 2025-01-29 | 788 | +1 |
| 11 days of no change | ||
| 2025-01-17 | 781 | +7 |
| 6 days of no change | ||
| 2025-01-10 | 772 | +9 |
| 2025-01-09 | 770 | +2 |
| 6 days of no change | ||
| 2025-01-02 | 763 | +7 |
| 63 days of no change | ||
| 2024-10-30 | 692 | +71 |
About
The Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers.
This is in-line with ServiceNow's focus on continually improving HR Agent Workspace as a human-focused experience catered toward HR agents.
Key Features
- A modernized visual design language.
- A simplified, unified platform navigation that brings everything together into one unified user experience, in one browser tab.
- New UIB-enabled HR Agent Workspace that enables theming, app configuration, and development in UI Builder.
Version History (11)
v4.6.2
2026-08-07 19:29:49
Critical Functionality Fixes: Resolved critical issues preventing core case management workflows from functioning properly.
Fixed the "Create H...
v4.6.0
2026-06-16 16:08:39
Fixed
Security & data protection: Closed an ACL bypass vulnerability in the email utility script include and ensured the At a Glance view hono...
v4.5.1
2026-04-09 14:39:38
New : Workspace UI components for AI Execution and AI Configurations (for specific AI features not all)
v4.4.1
2026-03-12 15:35:41
New
HR Profile View in Case Creation Step 2 - HR Profiles of both "Opened For" and "Subject Person" are now available.
Advanced Knowledge Editor
...
v4.3.1
2025-12-11 11:55:36
New
Genesys Integration - Seamless integration with Genesys via Native Voice Control for inbound and outbound calling
Interaction Wrap-up - Enabl...
v4.2.0
2025-07-31 16:32:42
New
HR Agent Workspace - Performance Enhancements (At A Glance, Playbook, Life Cycle Events and minor UI Elements)
HR Agent Workspace now supports...
v4.0.2
2025-06-06 01:48:45
Fixed
The New Evidence Creation button is now working as expected.
When creating an HR case from an interaction, the HR case opens in the same sub...
v4.0.1
2025-05-01 14:06:45
Fixed
User Interface and Accessibility: Several enhancements were made to the UI and accessibility, such as fixing overlapping buttons at 250% zo...
v4.0.0
2025-01-30 15:52:05
New
HR Walkup Experience - Employees can now request an appointment from HR agents, HR agents can now manage their walk-up appointments from the ...
v3.3.4
2025-06-06 01:48:29
Fixed
The email client template that is created in the HR Agent Workspace application scope will now be visible in the HR Agent Workspace.
Agents ...
+ 1 more versions
ID: ff837553a1112010db4143775de96b71 · Published: Aug 2026 · Updated: Sep 09, 2026