Service Reliability Management
On-call team-based SRE workflows in Service Operations Workspace for monitoring-based alerting and Service Level Objectives (SLO) management.
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About
For ServiceNow customers with teams modernizing into, or already practicing, Site Reliability Engineering (SRE), the Service Reliability Management (SRM) application provides a self-serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE principles. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service operations workflow. Key capabilities include team-based access, self-serve on-call scheduling, and service-level objectives.
Key Features
- **Admin Center guided setup** : provides central setup and governance of the SRM experience and teams.
- **Team-based access** **controls and filters** : ensures teams can self-service and set up SRM without needing admin intervention.
- **Guided on-call Team Setup** : includes calendars, escalation policies, and assigned services.
- **Service registration** : defines new CMDB services or imports existing CMDB services into the SRM experience.
- **Simplified monitoring integrations** : facilitates alert ingestion.
- **Team-Based SRM** : provides "my work alert," incident, change lists, and homepage tailored for each team.
Version History (13)
+ 3 more versions