Omni-Experience Standard Feature Set
Conversational Interfaces Omni-Experience standard feature set (CI admin console & Sidebar)
0 installs
0 reviews
v8.2.4
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 3,133 | -3,133 |
| 2026-04-26 | 3,130 | +3 |
| 1 days of no change | ||
| 2026-04-24 | 3,129 | +1 |
| 2026-04-23 | 3,127 | +2 |
| 2026-04-22 | 3,123 | +4 |
| 2026-04-21 | 3,121 | +2 |
| 1 days of no change | ||
| 2026-04-19 | 3,120 | +1 |
| 1 days of no change | ||
| 2026-04-17 | 3,119 | +1 |
| 2026-04-16 | 3,118 | +1 |
| 2026-04-15 | 3,125 | -7 |
| 2026-04-14 | 3,137 | -12 |
| 2026-04-13 | 3,150 | -13 |
| 2026-04-12 | 3,157 | -7 |
| 2026-04-11 | 3,159 | -2 |
| 2026-04-10 | 3,172 | -13 |
| 2026-04-09 | 3,179 | -7 |
| 2026-04-08 | 3,194 | -15 |
| 2026-04-07 | 3,223 | -29 |
| 2026-04-06 | 3,256 | -33 |
| 2026-04-05 | 3,268 | -12 |
| 2026-04-04 | 3,270 | -2 |
| 2026-04-03 | 3,277 | -7 |
| 2026-04-02 | 3,281 | -4 |
| 2026-04-01 | 3,285 | -4 |
| 2026-03-31 | 3,286 | -1 |
| 2026-03-30 | 3,299 | -13 |
| 2026-03-29 | 3,304 | -5 |
| 2026-03-28 | 3,314 | -10 |
| 2026-03-27 | 3,321 | -7 |
| 2026-03-26 | 3,327 | -6 |
| 2026-03-25 | 3,340 | -13 |
| 2026-03-24 | 3,341 | -1 |
| 2026-03-23 | 3,346 | -5 |
| 10 days of no change | ||
| 2026-03-12 | 3,347 | -1 |
| 7 days of no change | ||
| 2026-03-04 | 3,351 | -4 |
| 2026-03-03 | 3,356 | -5 |
| 2026-03-02 | 3,365 | -9 |
| 2026-03-01 | 3,376 | -11 |
| 29 days of no change | ||
| 2026-01-30 | 3,558 | -182 |
| 2026-01-29 | 3,749 | -191 |
| 2026-01-28 | 3,774 | -25 |
| 2026-01-27 | 3,788 | -14 |
| 2026-01-26 | 3,800 | -12 |
| 2026-01-25 | 3,818 | -18 |
| 2026-01-24 | 3,843 | -25 |
| 2026-01-23 | 3,893 | -50 |
| 2026-01-22 | 3,906 | -13 |
| 2 days of no change | ||
| 2026-01-19 | 3,929 | -23 |
| 3 days of no change | ||
| 2026-01-15 | 3,955 | -26 |
| 1 days of no change | ||
| 2026-01-13 | 3,981 | -26 |
| 1 days of no change | ||
| 2026-01-11 | 3,992 | -11 |
| 1 days of no change | ||
| 2026-01-09 | 3,995 | -3 |
| 2026-01-08 | 4,005 | -10 |
| 1 days of no change | ||
| 2026-01-06 | 4,028 | -23 |
| 2026-01-05 | 4,040 | -12 |
| 1 days of no change | ||
| 2026-01-03 | 4,044 | -4 |
| 2026-01-02 | 4,045 | -1 |
| 2026-01-01 | 4,047 | -2 |
| 2025-12-31 | 4,072 | -25 |
| 2025-12-30 | 4,071 | +1 |
| 2025-12-29 | 4,075 | -4 |
| 2025-12-28 | 4,079 | -4 |
| 2025-12-27 | 4,084 | -5 |
| 2025-12-26 | 4,087 | -3 |
| 2 days of no change | ||
| 2025-12-23 | 4,089 | -2 |
| 2025-12-22 | 4,093 | -4 |
| 2025-12-21 | 4,097 | -4 |
| 2025-12-20 | 4,104 | -7 |
| 2025-12-19 | 4,110 | -6 |
| 2025-12-18 | 4,116 | -6 |
| 2025-12-17 | 4,119 | -3 |
| 2025-12-16 | 4,122 | -3 |
| 2025-12-15 | 4,125 | -3 |
| 2025-12-14 | 4,131 | -6 |
| 2025-12-13 | 4,138 | -7 |
| 2025-12-12 | 4,145 | -7 |
| 2025-12-11 | 4,149 | -4 |
| 2025-12-10 | 4,154 | -5 |
| 1 days of no change | ||
| 2025-12-08 | 4,164 | -10 |
| 2 days of no change | ||
| 2025-12-05 | 4,165 | -1 |
| 2025-12-04 | 4,158 | +7 |
| 2025-12-03 | 4,147 | +11 |
| 2025-12-02 | 4,140 | +7 |
| 2025-12-01 | 4,132 | +8 |
| 2025-11-30 | 4,130 | +2 |
| 2025-11-29 | 4,128 | +2 |
| 2025-11-28 | 4,124 | +4 |
| 2025-11-27 | 4,119 | +5 |
| 2025-11-26 | 4,109 | +10 |
| 2025-11-25 | 4,094 | +15 |
| 2025-11-24 | 4,083 | +11 |
| 2025-11-23 | 4,081 | +2 |
| 2025-11-22 | 4,074 | +7 |
| 2025-11-21 | 4,066 | +8 |
| 2025-11-20 | 4,059 | +7 |
| 2025-11-19 | 4,052 | +7 |
| 2025-11-18 | 4,040 | +12 |
| 2025-11-17 | 4,028 | +12 |
| 2025-11-16 | 4,027 | +1 |
| 2025-11-15 | 4,026 | +1 |
| 2025-11-14 | 4,018 | +8 |
| 2025-11-13 | 4,008 | +10 |
| 2025-11-12 | 4,004 | +4 |
| 2025-11-11 | 3,995 | +9 |
| 2025-11-10 | 3,990 | +5 |
| 2025-11-09 | 3,988 | +2 |
| 2025-11-08 | 3,987 | +1 |
| 2025-11-07 | 3,977 | +10 |
| 2025-11-06 | 3,969 | +8 |
| 2025-11-05 | 3,956 | +13 |
| 2025-11-04 | 3,947 | +9 |
| 2025-11-03 | 3,933 | +14 |
| 2025-11-02 | 3,928 | +5 |
| 2025-11-01 | 3,925 | +3 |
| 2025-10-31 | 3,919 | +6 |
| 2025-10-30 | 3,901 | +18 |
| 2025-10-29 | 3,886 | +15 |
| 2025-10-28 | 3,878 | +8 |
| 2025-10-27 | 3,869 | +9 |
| 2025-10-26 | 3,860 | +9 |
| 2025-10-25 | 3,858 | +2 |
| 2025-10-24 | 3,855 | +3 |
| 2025-10-23 | 3,845 | +10 |
| 2025-10-22 | 3,834 | +11 |
| 2025-10-21 | 3,826 | +8 |
| 2025-10-20 | 3,820 | +6 |
| 2025-10-19 | 3,811 | +9 |
| 2025-10-18 | 3,805 | +6 |
| 2025-10-17 | 3,799 | +6 |
| 2025-10-16 | 3,792 | +7 |
| 2025-10-15 | 3,779 | +13 |
| 2025-10-14 | 3,767 | +12 |
| 2025-10-13 | 3,758 | +9 |
| 2025-10-12 | 3,753 | +5 |
| 2025-10-11 | 3,750 | +3 |
| 2025-10-10 | 3,747 | +3 |
| 2025-10-09 | 3,733 | +14 |
| 2025-10-08 | 3,722 | +11 |
| 2025-10-07 | 3,711 | +11 |
| 2025-10-06 | 3,698 | +13 |
| 2025-10-05 | 3,691 | +7 |
| 2025-10-04 | 3,690 | +1 |
| 2025-10-03 | 3,687 | +3 |
| 2025-10-02 | 3,677 | +10 |
| 2025-10-01 | 3,665 | +12 |
| 2025-09-30 | 3,646 | +19 |
| 2025-09-29 | 3,639 | +7 |
| 2025-09-28 | 3,634 | +5 |
| 2025-09-27 | 3,631 | +3 |
| 2025-09-26 | 3,628 | +3 |
| 2025-09-25 | 3,622 | +6 |
| 2025-09-24 | 3,617 | +5 |
| 2025-09-23 | 3,608 | +9 |
| 2025-09-22 | 3,594 | +14 |
| 2025-09-21 | 3,585 | +9 |
| 2025-09-20 | 3,583 | +2 |
| 2025-09-19 | 3,580 | +3 |
| 2025-09-18 | 3,571 | +9 |
| 2025-09-17 | 3,561 | +10 |
| 2025-09-16 | 3,549 | +12 |
| 2025-09-15 | 3,541 | +8 |
| 2025-09-14 | 3,535 | +6 |
| 1 days of no change | ||
| 2025-09-12 | 3,531 | +4 |
| 2025-09-11 | 3,518 | +13 |
| 2025-09-10 | 3,502 | +16 |
| 2025-09-09 | 3,492 | +10 |
| 2025-09-08 | 3,487 | +5 |
| 2025-09-07 | 3,469 | +18 |
| 2025-09-06 | 3,467 | +2 |
| 2025-09-05 | 3,463 | +4 |
| 2025-09-04 | 3,453 | +10 |
| 2025-09-03 | 3,450 | +3 |
| 2025-09-02 | 3,434 | +16 |
| 2025-09-01 | 3,426 | +8 |
| 2025-08-31 | 3,423 | +3 |
| 2025-08-30 | 3,421 | +2 |
| 2025-08-29 | 3,416 | +5 |
| 2025-08-28 | 3,412 | +4 |
| 2025-08-27 | 3,407 | +5 |
| 2025-08-26 | 3,401 | +6 |
| 2025-08-25 | 3,390 | +11 |
| 2025-08-24 | 3,384 | +6 |
| 2025-08-23 | 3,381 | +3 |
| 2025-08-22 | 3,375 | +6 |
| 2025-08-21 | 3,369 | +6 |
| 2025-08-20 | 3,363 | +6 |
| 2025-08-19 | 3,349 | +14 |
| 2025-08-18 | 3,342 | +7 |
| 1 days of no change | ||
| 2025-08-16 | 3,335 | +7 |
| 2025-08-15 | 3,333 | +2 |
| 2025-08-14 | 3,328 | +5 |
| 2025-08-13 | 3,321 | +7 |
| 2025-08-12 | 3,312 | +9 |
| 2025-08-11 | 3,307 | +5 |
| 2025-08-10 | 3,297 | +10 |
| 2025-08-09 | 3,296 | +1 |
| 2025-08-08 | 3,295 | +1 |
| 2025-08-07 | 3,290 | +5 |
| 2025-08-06 | 3,286 | +4 |
| 2025-08-05 | 3,277 | +9 |
| 2025-08-04 | 3,266 | +11 |
| 2025-08-03 | 3,258 | +8 |
| 2025-08-02 | 3,255 | +3 |
| 2025-08-01 | 3,253 | +2 |
| 2025-07-31 | 3,244 | +9 |
| 2025-07-30 | 3,234 | +10 |
| 2025-07-29 | 3,220 | +14 |
| 2025-07-28 | 3,210 | +10 |
| 2025-07-27 | 3,203 | +7 |
| 2025-07-26 | 3,202 | +1 |
| 2025-07-25 | 3,196 | +6 |
| 2025-07-24 | 3,183 | +13 |
| 2025-07-23 | 3,170 | +13 |
| 2025-07-22 | 3,158 | +12 |
| 2025-07-21 | 3,147 | +11 |
| 2025-07-20 | 3,136 | +11 |
| 2025-07-19 | 3,135 | +1 |
| 2025-07-18 | 3,132 | +3 |
| 2025-07-17 | 3,123 | +9 |
| 2025-07-16 | 3,115 | +8 |
| 2025-07-15 | 3,107 | +8 |
| 2025-07-14 | 3,097 | +10 |
| 2025-07-13 | 3,087 | +10 |
| 1 days of no change | ||
| 2025-07-11 | 3,079 | +8 |
| 2025-07-10 | 3,071 | +8 |
| 2025-07-09 | 3,057 | +14 |
| 2025-07-08 | 3,046 | +11 |
| 2025-07-07 | 3,037 | +9 |
| 2025-07-06 | 3,028 | +9 |
| 1 days of no change | ||
| 2025-07-04 | 3,023 | +5 |
| 2025-07-03 | 3,019 | +4 |
| 2025-07-02 | 3,010 | +9 |
| 2025-07-01 | 2,994 | +16 |
| 2025-06-30 | 2,984 | +10 |
| 2025-06-29 | 2,972 | +12 |
| 2025-06-28 | 2,969 | +3 |
| 2025-06-27 | 2,965 | +4 |
| 2025-06-26 | 2,961 | +4 |
| 2025-06-25 | 2,958 | +3 |
| 2025-06-24 | 2,949 | +9 |
| 2025-06-23 | 2,932 | +17 |
| 2025-06-22 | 2,920 | +12 |
| 2025-06-21 | 2,916 | +4 |
| 2025-06-20 | 2,912 | +4 |
| 2025-06-19 | 2,902 | +10 |
| 2025-06-18 | 2,889 | +13 |
| 2025-06-17 | 2,875 | +14 |
| 2025-06-16 | 2,865 | +10 |
| 2025-06-15 | 2,855 | +10 |
| 1 days of no change | ||
| 2025-06-13 | 2,851 | +4 |
| 2025-06-12 | 2,843 | +8 |
| 2025-06-11 | 2,836 | +7 |
| 2025-06-10 | 2,826 | +10 |
| 2025-06-09 | 2,819 | +7 |
| 2025-06-08 | 2,812 | +7 |
| 2025-06-07 | 2,810 | +2 |
| 2025-06-06 | 2,803 | +7 |
| 2025-06-05 | 2,795 | +8 |
| 2025-06-04 | 2,785 | +10 |
| 2025-06-03 | 2,776 | +9 |
| 2025-06-02 | 2,770 | +6 |
| 2025-06-01 | 2,764 | +6 |
| 2025-05-31 | 2,763 | +1 |
| 2025-05-30 | 2,761 | +2 |
| 2025-05-29 | 2,757 | +4 |
| 2025-05-28 | 2,746 | +11 |
| 2025-05-27 | 2,742 | +4 |
| 2025-05-26 | 2,731 | +11 |
| 2025-05-25 | 2,724 | +7 |
| 2025-05-24 | 2,723 | +1 |
| 2025-05-23 | 2,721 | +2 |
| 2025-05-22 | 2,713 | +8 |
| 2025-05-21 | 2,704 | +9 |
| 2025-05-20 | 2,699 | +5 |
| 2025-05-19 | 2,690 | +9 |
| 2025-05-18 | 2,682 | +8 |
| 2025-05-17 | 2,680 | +2 |
| 2025-05-16 | 2,677 | +3 |
| 2025-05-15 | 2,667 | +10 |
| 2025-05-14 | 2,660 | +7 |
| 2025-05-13 | 2,655 | +5 |
| 2025-05-12 | 2,642 | +13 |
| 2025-05-11 | 2,635 | +7 |
| 2025-05-10 | 2,628 | +7 |
| 2025-05-09 | 2,611 | +17 |
| 2025-05-08 | 2,603 | +8 |
| 2025-05-07 | 2,596 | +7 |
| 2025-05-06 | 2,579 | +17 |
| 2025-05-05 | 2,567 | +12 |
| 2025-05-04 | 2,552 | +15 |
| 2025-05-03 | 2,548 | +4 |
| 2025-05-02 | 2,518 | +30 |
| 2025-05-01 | 2,510 | +8 |
| 2025-04-30 | 2,497 | +13 |
| 2025-04-29 | 2,488 | +9 |
| 2025-04-28 | 2,480 | +8 |
| 2025-04-27 | 2,479 | +1 |
| 2025-04-26 | 2,475 | +4 |
| 2025-04-25 | 2,472 | +3 |
| 2025-04-24 | 2,461 | +11 |
| 2025-04-23 | 2,450 | +11 |
| 2025-04-22 | 2,442 | +8 |
| 2025-04-21 | 2,435 | +7 |
| 1 days of no change | ||
| 2025-04-19 | 2,433 | +2 |
| 2025-04-18 | 2,427 | +6 |
| 2025-04-17 | 2,418 | +9 |
| 2025-04-16 | 2,409 | +9 |
| 2025-04-15 | 2,406 | +3 |
| 1 days of no change | ||
| 2025-04-13 | 2,386 | +20 |
| 2025-04-12 | 2,384 | +2 |
| 2025-04-11 | 2,383 | +1 |
| 1 days of no change | ||
| 2025-04-09 | 2,367 | +16 |
| 2025-04-08 | 2,360 | +7 |
| 2025-04-07 | 2,348 | +12 |
| 1 days of no change | ||
| 2025-04-05 | 2,338 | +10 |
| 2025-04-04 | 2,335 | +3 |
| 2025-04-03 | 2,324 | +11 |
| 2025-04-02 | 2,315 | +9 |
| 2025-04-01 | 2,306 | +9 |
| 2025-03-31 | 2,299 | +7 |
| 2025-03-30 | 2,298 | +1 |
| 2025-03-29 | 2,295 | +3 |
| 2025-03-28 | 2,290 | +5 |
| 2025-03-27 | 2,287 | +3 |
| 2025-03-26 | 2,281 | +6 |
| 2025-03-25 | 2,280 | +1 |
| 2025-03-24 | 2,276 | +4 |
| 2 days of no change | ||
| 2025-03-21 | 2,275 | +1 |
| 2 days of no change | ||
| 2025-03-18 | 2,259 | +16 |
| 2025-03-17 | 2,253 | +6 |
| 2025-03-16 | 2,252 | +1 |
| 2025-03-15 | 2,246 | +6 |
| 1 days of no change | ||
| 2025-03-13 | 2,244 | +2 |
| 2025-03-12 | 2,243 | +1 |
| 2025-03-11 | 2,240 | +3 |
| 2025-03-10 | 2,235 | +5 |
| 2025-03-09 | 2,232 | +3 |
| 2 days of no change | ||
| 2025-03-06 | 2,228 | +4 |
| 1 days of no change | ||
| 2025-03-04 | 2,222 | +6 |
| 2025-03-03 | 2,220 | +2 |
| 2025-03-02 | 2,218 | +2 |
| 2025-03-01 | 2,217 | +1 |
| 1 days of no change | ||
| 2025-02-27 | 2,214 | +3 |
| 2025-02-26 | 2,213 | +1 |
| 2025-02-25 | 2,208 | +5 |
| 2025-02-24 | 2,207 | +1 |
| 2025-02-23 | 2,205 | +2 |
| 2025-02-22 | 2,203 | +2 |
| 2025-02-21 | 2,202 | +1 |
| 2025-02-20 | 2,199 | +3 |
| 2025-02-19 | 2,198 | +1 |
| 1 days of no change | ||
| 2025-02-17 | 2,192 | +6 |
| 2025-02-16 | 2,191 | +1 |
| 2 days of no change | ||
| 2025-02-13 | 2,186 | +5 |
| 2025-02-12 | 2,183 | +3 |
| 2025-02-11 | 2,179 | +4 |
| 2025-02-10 | 2,174 | +5 |
| 2025-02-09 | 2,173 | +1 |
| 1 days of no change | ||
| 2025-02-07 | 2,171 | +2 |
| 2025-02-06 | 2,165 | +6 |
| 2025-02-05 | 2,160 | +5 |
| 2025-02-04 | 2,159 | +1 |
| 2025-02-03 | 2,153 | +6 |
| 2025-02-02 | 2,152 | +1 |
| 1 days of no change | ||
| 2025-01-31 | 2,143 | +9 |
| 2025-01-30 | 1,976 | +167 |
| 2025-01-29 | 1,962 | +14 |
| 2025-01-28 | 1,957 | +5 |
| 2025-01-27 | 1,953 | +4 |
| 2025-01-26 | 1,952 | +1 |
| 2025-01-25 | 1,951 | +1 |
| 7 days of no change | ||
| 2025-01-17 | 1,930 | +21 |
| 6 days of no change | ||
| 2025-01-10 | 1,909 | +21 |
| 2025-01-09 | 1,904 | +5 |
| 6 days of no change | ||
| 2025-01-02 | 1,872 | +32 |
| 63 days of no change | ||
| 2024-10-30 | 1,761 | +111 |
About
The Conversational Interfaces Omni-Experience standard feature set is a release bundle that includes Sidebar and the admin console for conversational experiences.
Key Features
**Admin console**
Provides a complete end-to-end admin journey within the Conversational Interfaces admin console.
Provides an enhanced admin console experience, including more interactive and dynamic call-to-action cards, admin console metrics, and a progress panel.
**Advanced Work Assignment (AWA) admin console**
Helps administrators discover AWA's available capabilities, installs relevant plugins, and walks through the deployment of AWA from one single location.
**Sidebar**
Improves collaboration between agents and subject matter experts to resolve issues through the new real-time, record-based, collaborative chat platform within Next Experience. Features include:
- Record-based conversations
- Utility menu and docked chat windows
- Activity stream integration (conversation tiles, posting messages to the activity stream)
- Favoriting conversations
- Configurable quick actions
- AI Search
- Drag-and-drop file sharing
- Emoji support
- Native integration with Microsoft Teams
- Multiple discussions on a record
- Ability to integrate with services that suggest users who have expertise related to the record
- Ability to access Sidebar on mobile devices
- Ability for ServiceNow Otto to summarize a Sidebar conversation
Version History (21)
v8.2.4
2026-08-07 21:03:53
Changed
Rebranding from Now Assist in Virtual Agent to ServiceNow Otto for Virtual Agent in Conversational Integrations settings
v8.2.1
2026-06-16 16:32:50
Fixed
Additional Access Control Lists (ACLs) for some Sidebar tables
Additional Session Tab configurations for admins
Fixed missing domain name f...
v8.1.6
2026-04-09 14:57:56
Fixed
Small defect fix for Channels and Integrations page in Conversational Interfaces Admin Settings
v8.1.5
2026-03-12 16:03:24
New
Sidebar conversation UI update with window manager
Fixed
Various defect fixes for Sidebar and CI admin console
v7.4.0
2026-04-09 14:59:56
Changed
Enhance Conversational Interfaces Admin Settings page for Google Chat app
v7.3.3
2025-12-22 20:59:42
Fixed
Defect fixes for CI Admin Console and Sidebar.
v7.3.2
2025-12-11 15:19:19
Fixed
Minor bug fixes for CI Admin Console and Sidebar.
v7.2.4
2025-12-16 18:01:50
Fixed:
Fix for empty CI Admin Assistants list view
v7.2.3
2025-11-14 22:09:10
Changed
Release for a new subscription tier
v7.2.2
2025-10-16 14:52:19
Fixed
Minor bug fixes
+ 11 more versions
ID: 53b1b0e79761011018b2fa98c253afcc · Published: Aug 2026 · Updated: Sep 09, 2026