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Advanced Work Assignment for Legal Service Delivery

Advanced Work Assignment for Legal Service Delivery

by Service-now.com

Automatically assign work to your legal fulfillers based on availability, capacity, and optionally skills.

0 installs 0 reviews v1.2.1 Scoped Application Free
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
View Install Data
Date Install Count Change
2026-09-09 0 -

About

Advanced Work Assignment for Legal Service Delivery provides configurations to support automatic routing, queuing and assignment of Legal requests and matters.

Key Features

The Advanced Work Assignment for Legal Service Delivery application enables you to automatically assign legal requests and matters to legal fulfillers based on availability, capacity and optionally, skills.

- Configure service channels for automatically routing incoming legal requests and matters to legal fulfillers
- Configure queues to assign a specific type of work to a specific group
- Configure assignment rules to assign work by most capacity or last assigned

Version History (3)
v1.2.1 2026-07-09 17:15:48
New Changed Fixed Security fixes Removed
v1.1.1 2025-06-06 01:47:53
New None Changed None Fixed General Legal Request was not available in Advanced Work Assignment queue. This has been fixed and it is not av...
v1.1.0 2024-11-07 15:57:49
New None Changed None Fixed Localization defects Removed None
ID: 794424cd83354e10b2a85820ceaad38b · Published: Jul 2026 · Updated: Sep 09, 2026