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Workplace Visitor Management

Workplace Visitor Management

by Service-now.com

Provide a seamless experience for workplace managers and on-site visitors

0 installs 0 reviews v2.1.1 Scoped Application Free-ish (consumes 21 tables) 21 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

**ServiceNow® Workplace Visitor Management** enables employees to seamlessly register guests expected at the workplace and allows organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, and paperwork required prior to their scheduled arrival.

The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation, or include any other requirements for their scheduled arrival.

To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.

 

Key Features

 

- Easily register and manage visitors with required information, guidance, and automated communications.
- Enable front-desk staff to manage the full visitor experience from a centralized receptionist page.
- Empower employees to create, update, and track visits through a dedicated host experience.
- Provide visitors with a secure self-service portal to complete pre-visit tasks and access visit details.
- Deliver a seamless on-site check-in and check-out experience via kiosk with badge printing and QR code support when the Workplace Services Kiosk application is installed.
- Configure dynamic, condition-based visitor flows, including custom questions, policies, and badge templates.
- Automate visit creation and management using the Workplace Concierge AI agent across email, calendar, and chat when the Workplace Concierge and AI Agents for Workplace Service Delivery applications are installed.
- Gain insights with dashboards and reporting.

Version History (15)
v2.1.1 2026-08-07 19:32:24
New The introduction of new API end points to support artificial intelligence platforms Changed None Fixed None Removed None
v2.0.11 2026-07-09 17:42:46
  This release introduces breaking changes. Please review the impact on your current configuration and user experience before upgrading. &nbsp...
v2.0.9 2026-06-16 16:34:14
New None Changed None Fixed All-day visitor registration schedule collapses to 1-hour window when location is changed to a different timezo...
v2.0.1 2026-05-05 15:04:01
New None. Changed None. Fixed Fixed an issue related to Visitor Portal access. Added required dependencies to enable OTP access.  Re...
v2.0.0 2026-04-09 15:18:51
This release introduces breaking changes. Please review the impact on your current configuration and user experience before upgrading. New A...
v1.19.20 2026-07-09 17:42:35
New None Changed None Fixed Improved access to visitor policies across time zones. Resolved an issue causing errors when submitting visitor...
v1.19.19 2026-06-16 16:33:54
New None Changed None Fixed Added phone number validation during kiosk self-registration. Removed None
v1.19.15 2026-04-09 15:18:42
New None Changed None Fixed Removed an issue affecting the phone number self check-in option. Enabled support for phone numbers formatted w...
v1.19.10 2026-02-06 01:38:11
Fixed Prevent duplicate invitation emails from being sent after an upgrade.
v1.19.0 2025-12-11 12:23:45
New Added support to bulk upload visitors when creating a visit. Added support for recurring and multi-day visits. Added the ability for receptio...

+ 5 more versions

ID: 852e78d0c3031010e272a2ceea40dd93 · Published: Aug 2026 · Updated: Sep 09, 2026