Evolven Configuration Risk Intelligence for ITSM
Automated change reconciliation and change-aware root cause analysis
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 3 | -3 |
| 97 days of no change | ||
| 2026-01-19 | 4 | -1 |
| 36 days of no change | ||
| 2025-12-13 | 5 | -1 |
| 329 days of no change | ||
| 2025-01-17 | 4 | +1 |
| 78 days of no change | ||
| 2024-10-30 | 5 | -1 |
About
**Evolven Configuration Risk Intelligence for ITSM ** integrates Evolven's technology, mitigating stability, compliance, and security risks caused by misconfiguration and changes with ServiceNow data and workflows, closing the loop of ITSM processes. Evolven adds valuable information on extensive granular configurations across end-to-end legacy and cloud environments and actual changes across this configuration estate, together with automatically estimated technical, operational risks of each detected configuration and change. Evolven's patented AI-based analytics engine correlates this information with data in ServiceNow (Change Requests, Incidents, Problems, etc.), allowing IT Operations, ITSM, DevOps and SecOps teams:
· Detailed tracking of configurations and changes across all IT environments, helping IT teams understand current states and historical shifts.
· Identification and documentation of all changes, including those that are undocumented or unauthorized, to maintain an accurate change audit trail for all approved change requests, standard changes, and unauthorized activities, ensuring stability, compliance, and security.
· Pinpointing of changes and configuration differences that are likely causing or contributing to incidents and problems, streamlining the investigation and resolution processes.
· Drift management across various environments to ensure consistency and prevent configuration discrepancies.
· Detection and management of security certificates, ensuring that none expire, leading to an outage.
Key Features
· **Validate** that all **approved changes** were accurately **implemented**
· Detect **undocumented ** and **unauthorized changes** that do not correlate to any approved change request
· Document **change audit trail ** for each approved change request
· Highlight early **risky actual changes**
· Report on **drift or deviations** created by configuration changes
· Zoom in on **changes and differences that are the root cause of incidents and problems**
· Discover **security certificates ** (active and inactive) and highlight the ones that have expired or are going to expire before they lead to an incident. ** **
· **Take an action triggering a ServiceNow workflow** in response to ** ** the insights and risks detected by Evolven
· **Immediate value on day one with out-of-the-box discovery and AI-based analytics.**