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Third-party Risk Management

Third-party Risk Management

by Service-now.com

Centralized process to identify, assess, and manage risk associated with third-party engagements.

0 installs 0 reviews v22.5.1 Scoped Application Free-ish (consumes 62 tables) 62 tables
Developer Instance Sub-Production

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First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

The ServiceNow® Third-party Risk Management application provides a centralized process for managing your third-party portfolio and completing the third-party assessment and remediation life cycle. Integration with other GRC applications provides additional traceability for compliance with controls and risks.

**Note:** In version 17.x, Vendor Risk Management was renamed to Third-party Risk Management.

Key Features

The Third-party Risk Management application includes the following features:

- Third-party portfolio - third-party hierarchy and third-party contacts
- Third-party engagements
- Tiering setup, tiering assessments, and IRQs
- Risk assessment setup, and risk assessments, including risk domains (risk areas)
- Configurable risk calculation
- Automated tiering and risk assessment submission rules
- Security score integration
- Issue management
- Support for third-party scores roll up to risk rating
- Reports and dashboards
- GRC Integration: associate policies and controls to questions in a third-party risk assessment
- GRC Integration: roll-up third-party risk information to an enterprise risk program

Version History (13)
v22.5.1 2026-08-07 20:39:39
Changed Rebranded to ServiceNow Otto, replacing Now Assist references for a consistent AI experience Fixed Addressed Arbitrary GlideRecord read ...
v22.3.3 2026-06-16 16:27:40
New - Added Software Bill of Materials (SBOM) Smart Assessment template and automation rules. - Added Now Assist response generation for Smart Asse...
v22.1.1 2026-08-07 19:34:06
Changed Rebranded to ServiceNow Otto, replacing Now Assist references for a consistent AI experience Fixed Addressed Arbitrary GlideRecord read ...
v22.0.2 2026-03-12 15:45:10
New Assessments are now supported on TPRM element records. Assessments can be prefilled leveraging AI using the uploaded documents (Innovation la...
v21.1.6 2025-12-11 12:49:05
New Risk area support for internal assessments. Document Management System integration to manage all vendor documents in one place with the abili...
v21.0.3 2025-07-31 15:45:16
New Third-party Risk Management has been updated to work with Smart Assessment Engine. Fixed An issue where the TPRM code would always create ...
v20.2.4 2025-07-31 15:55:09
Fixed Changes required to address several widgets on Vendor portal bypassing security ACL have been made. The upgrade process slowness when the C...
v20.2.2 2025-07-10 14:54:59
Fixed Added/updated ACLs to prevent query range access to unauthenticated users.
v20.1.1 2025-05-01 18:52:56
Updates: Security updates have been made. Fixed: Accessibility issues have been addressed. i18n translation issues have been addressed. Vendor r...
v20.0.1 2025-01-30 16:02:18
New: Ability to copy the responses from a previously answered questionnaire (within the same third-party) to a new questionnaire of the same quest...

+ 3 more versions

ID: 4c821a2d9f42220030581471367fcf2c · Published: Aug 2026 · Updated: Sep 09, 2026